OW Associate Enterprise Consultant

Associate Enterprise Consultant (OpenWater) United States (Remote) About us OpenWater software is a cloud-based platform designed to streamline and manage various application and submission processes. It offers robust tools for submissions to handle tasks such as award programs, scholarships, grants, abstracts, conference submissions, and more. Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, TopClass LMS, and the Clowder mobile app. Together, we help our clients achieve great things. About our position We are seeking a motivated Associate Enterprise Consultant who is responsible for supporting the OpenWater product by working closely with clients to gather project requirements and then complete implementations of the OpenWater solution. The Consultant works closely with new and existing clients to provide technical expertise to end users in the form of technical support and documentation including both internal and external follow-up to address issues involved with the product and implementation process. What you’ll be doing Implementing the OpenWater product, ensuring the platform and forms are properly tested and fixed, and training clients on new system implementation. Building out workflow within the OpenWater platform, following best practices, and after gathering necessary information from clients relating to content, forming client workflows and programs. Providing documentation and technical support and assistance to clients via email, screenshare, live chat, and occasional calls/meetings as needed. Providing (with manager support) direct support to new and existing clients, including technical support for bugs and reporting of customer enhancement requests. Attending regular team meetings and providing updates on current projects in a concise manner. Performing other job-related duties and responsibilities as may be assigned from time to time. What we want you to have Previous customer support experience, with a preference for SAAS-based applications experience and familiarity with ticketing systems. Excellent verbal and written communication skills. Strong customer service and follow-up skills with a high level of urgency to meet client expectations and tight deadlines. Strong problem-solving and troubleshooting skills. Proven ability to work well independently and as an effective member of a team. What we offer At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes. Compensation Compensation for this position is determined based on a variety of factors, including, but not limited to, an individual’s skills, experience, training, certifications, education, geographic location, business needs, and internal equity. For candidates located in Alexandria, VA or Austin, TX, the current estimated compensation range for this role is $50,000–$65,000. Compensation may vary for candidates in other locations within the United States. Benefits In addition to a competitive base salary and bonuses for eligible positions, we offer a competitive and comprehensive benefits package, which includes: Generous Paid Time Off Medical, Dental, and Vision Insurance Life and AD&D Insurance Flexible Spending Account Healthcare Savings Account 401k Retirement Plan with Discretionary Match Opportunities for Professional Growth and Development Employee Assistance Program Hybrid Remote Work Join our team and positively impact thousands of ASI customers around the world! www.advsol.com/careers ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at [email protected] . If you or someone you know may be interested in this position, please have them apply here .