Order Management Specialist (Remote, Part-Time)
Overview:
Join a fast-growing outdoor gear company as our Order Management Specialist! Zenbivy is seeking a reliable, experienced customer support expert to manage orders and enhance the customer experience. This role offers the perfect blend of autonomy and impact for someone who values work-life balance while staying professionally engaged. If you enjoy the satisfaction of clearing out an... inbox, love creating efficient systems and delivering an exceptional customer experience, we want to meet you!
Key Responsibilities:
Be the primary liaison between our customer base and warehouse operations
Proactively monitor order status and identify potential fulfillment issues before they impact customers
Manage carrier claims and resolve delivery issues
Negotiate solutions with customers to resolve issues effectively while upholding company policies
Process refunds and assist customers with exchange orders
Implement and optimize new order management processes to improve efficiency
Qualifications:
Self-directed, detail-oriented, reliable, and proactive
Strong attention to detail and commitment to operational excellence
Experience with Shopify e-commerce order management
Outstanding communication skills, both through written email and over the phone
Proven experience in a customer support role managing multiple email tickets
The ability to quickly learn and accurately implement new processes
Preferred Qualifications:
Experience with Zendesk is major plus
Genuine enthusiasm and interest in backpacking/camping to authentically connect with our team and customers
What Makes This Role Awesome:
Work-life balance: The ability to work from anywhere you can get a solid wifi connection!
Industry perks: Access to outdoor industry purchase programs and Zenbivy gear discounts
Growth potential: Opportunities to shape processes in a growing company
Real impact: Direct influence on company operations and customer satisfaction
__________
Please submit your resume and a cover letter explaining why you're the perfect fit for this role. Were excited to hear from you!
Zenbivy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Job Type: Part-time
Pay: From $25.00 per hour
Expected hours: 20 per week
Schedule:
Day shift
Monday to Friday
Experience:
Zendesk: 1 year (Preferred)
Backpacking/camping: 2 years (Preferred)
Direct customer service or supervisor: 2 years (Preferred)
Work Location: Remote
Apply Now
Join a fast-growing outdoor gear company as our Order Management Specialist! Zenbivy is seeking a reliable, experienced customer support expert to manage orders and enhance the customer experience. This role offers the perfect blend of autonomy and impact for someone who values work-life balance while staying professionally engaged. If you enjoy the satisfaction of clearing out an... inbox, love creating efficient systems and delivering an exceptional customer experience, we want to meet you!
Key Responsibilities:
Be the primary liaison between our customer base and warehouse operations
Proactively monitor order status and identify potential fulfillment issues before they impact customers
Manage carrier claims and resolve delivery issues
Negotiate solutions with customers to resolve issues effectively while upholding company policies
Process refunds and assist customers with exchange orders
Implement and optimize new order management processes to improve efficiency
Qualifications:
Self-directed, detail-oriented, reliable, and proactive
Strong attention to detail and commitment to operational excellence
Experience with Shopify e-commerce order management
Outstanding communication skills, both through written email and over the phone
Proven experience in a customer support role managing multiple email tickets
The ability to quickly learn and accurately implement new processes
Preferred Qualifications:
Experience with Zendesk is major plus
Genuine enthusiasm and interest in backpacking/camping to authentically connect with our team and customers
What Makes This Role Awesome:
Work-life balance: The ability to work from anywhere you can get a solid wifi connection!
Industry perks: Access to outdoor industry purchase programs and Zenbivy gear discounts
Growth potential: Opportunities to shape processes in a growing company
Real impact: Direct influence on company operations and customer satisfaction
__________
Please submit your resume and a cover letter explaining why you're the perfect fit for this role. Were excited to hear from you!
Zenbivy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Job Type: Part-time
Pay: From $25.00 per hour
Expected hours: 20 per week
Schedule:
Day shift
Monday to Friday
Experience:
Zendesk: 1 year (Preferred)
Backpacking/camping: 2 years (Preferred)
Direct customer service or supervisor: 2 years (Preferred)
Work Location: Remote
Apply Now