Oracle Fusion Operational Excellence Leader

Your Leadership. Our Power. Unlimited Potential. Taylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world’s leading brands ― and our employees’ careers ― by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We are passionate about our work, we believe there is always a better way, and we are looking for professionals like you.Want to be part of something powerful? It is time to look at Taylor.Your Opportunity: Taylor Corporation is looking for an experienced Oracle Fusion Operational Excellence Leader to lead and manage ongoing support, optimization, governance, and continuous improvement of Oracle Fusion Cloud ERP across Finance, Supply Chain, Manufacturing, Procurement, and related business functions.Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship. Your Responsibilities:Operational LeadershipOwn end-to-end production support for Oracle Fusion ApplicationsLead incident, problem, and change management processesEstablish and monitor SLAs, KPIs, and operational scorecardsOversee ticket backlog management and prioritizationEnsure system stability during quarterly Oracle updatesTeam Management & Vendor OversightLead and develop onshore and offshore functional analystsDrive performance management, knowledge growth, and cross-trainingManage third-party partners and Oracle Support relationshipsConduct independence and capability assessments across team membersPromote automation and continuous improvement within support operationsContinuous Improvement & OptimizationIdentify and prioritize enhancement opportunities aligned to business strategyDrive automation of manual processes and reporting where feasibleFacilitate root cause analysis to reduce recurring incidentsReporting & Performance ManagementDevelop executive-level dashboards tracking:Incident trendsTicket volumesSLA adherenceAutomation progressEnhancement pipelineProvide leadership updates on system health and risk postureYou Must Have:7+ years of ERP experience with at least 3–5 years in leadershipDeep functional knowledge of Oracle Fusion (Finance, SCM, or Manufacturing focus preferred)Experience managing production support in a complex enterprise environmentStrong vendor and offshore team management experienceDemonstrated experience establishing operational KPIs and governance frameworksExcellent executive communication skillsWe Would Also Prefer:Experience leading post-implementation stabilizationFamiliarity with automation tools and AI-enabled support solutionsExperience or knowledge of CPQ, OTM, and Flexi-ProThe anticipated annual salary for this position is around $120,000.The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees. About Taylor Corporation One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

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