Operations Manager - RCM - Remote - Night Shifts
Neolytix is a rapidly growing healthcare services company focused on creating positive impact for our clients and team members. We are looking for high performance individuals who like fast paced action of operations and team management working in a global, virtual environment.
Come work with us, If -
You want to make an impact and see the difference YOU can make working directly with small healthcare providers
You are tired of unreasonable clients and management that has unrealistic expectations
You think remote work is the way to go and office commute sucks
You value work life balance
You think Unicorns & Phoenix are real
(ok, maybe not the last one)
Job Description
Reviews RCM Account & individual Biller performance across a portfolio of accounts in India & Philippines
Conducts a regular review of account performance with the client
Works closely with the Account Manager to resolve and address any client concerns
Operational escalation point of contact for any RCM performance
Escalation point for any Client’s client issues (Practice patients) for a billing query
Establishes performance measures for the biller(s)
Reviews performance on a regular basis and provides coaching/ feedback to billers to improve individual and account performance
Establishes and documents performance measures to drive incentives for the people working on the team – reports performance to billers, credentialing or VA’s and HR on a monthly basis
Owns the account and process documentation for accounts and EMR specific trainings for billers
Schedule appropriate training sessions for new and existing billers
Reports Weekly and Monthly performance to management
Screen and Interview potential candidates for new and existing accounts
Should be able to Onboard and set up new accounts/ clients.
Trains new hires on RCM process
Works with the Learning & Development team to create eLearning modules
Schedule and perform pre and post-training assessments
Performs Monthly, Quarterly and annual assessments for the team
Responsible for ESAT and maintaining a low attrition rate
Job Requirements
Excellent knowledge of US healthcare and end to end RCM process
Should be able to communicate with clients
Should be able to manage clients expectations vs delivery goals
Excellent team management skills
Should have experience in performance management for RCM team
Should have expert level proficiency in at least 3 different EMR systems
Experience in creating and developing training content such as modules and process SOPs
Experienced in establishing KPI’s and monitoring performance for the account and team by extracting reports and analyzing data
Will own the KPI’s for the team and account performance
Desired Profile:
Minimum 8 years of US Healthcare experience (Mandatory experience in AR calling with Denial management and other additional experience in areas such as Credit Balance, authorization and patient calling will be preferable)
Minimum 5 years experience in managing delivery for RCM and managing Clients
1 year RCM product trainer experience OR Quality Analyst experience working in a RCM process - TTT candidates strongly preferred
Excellent business communication, presentation, and interpersonal skills – Can manage performance reviews with Clients
Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal relationships
Excellent time management and organizational skills
Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment.
Job Type: Full-time
Apply Now
Come work with us, If -
You want to make an impact and see the difference YOU can make working directly with small healthcare providers
You are tired of unreasonable clients and management that has unrealistic expectations
You think remote work is the way to go and office commute sucks
You value work life balance
You think Unicorns & Phoenix are real
(ok, maybe not the last one)
Job Description
Reviews RCM Account & individual Biller performance across a portfolio of accounts in India & Philippines
Conducts a regular review of account performance with the client
Works closely with the Account Manager to resolve and address any client concerns
Operational escalation point of contact for any RCM performance
Escalation point for any Client’s client issues (Practice patients) for a billing query
Establishes performance measures for the biller(s)
Reviews performance on a regular basis and provides coaching/ feedback to billers to improve individual and account performance
Establishes and documents performance measures to drive incentives for the people working on the team – reports performance to billers, credentialing or VA’s and HR on a monthly basis
Owns the account and process documentation for accounts and EMR specific trainings for billers
Schedule appropriate training sessions for new and existing billers
Reports Weekly and Monthly performance to management
Screen and Interview potential candidates for new and existing accounts
Should be able to Onboard and set up new accounts/ clients.
Trains new hires on RCM process
Works with the Learning & Development team to create eLearning modules
Schedule and perform pre and post-training assessments
Performs Monthly, Quarterly and annual assessments for the team
Responsible for ESAT and maintaining a low attrition rate
Job Requirements
Excellent knowledge of US healthcare and end to end RCM process
Should be able to communicate with clients
Should be able to manage clients expectations vs delivery goals
Excellent team management skills
Should have experience in performance management for RCM team
Should have expert level proficiency in at least 3 different EMR systems
Experience in creating and developing training content such as modules and process SOPs
Experienced in establishing KPI’s and monitoring performance for the account and team by extracting reports and analyzing data
Will own the KPI’s for the team and account performance
Desired Profile:
Minimum 8 years of US Healthcare experience (Mandatory experience in AR calling with Denial management and other additional experience in areas such as Credit Balance, authorization and patient calling will be preferable)
Minimum 5 years experience in managing delivery for RCM and managing Clients
1 year RCM product trainer experience OR Quality Analyst experience working in a RCM process - TTT candidates strongly preferred
Excellent business communication, presentation, and interpersonal skills – Can manage performance reviews with Clients
Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal relationships
Excellent time management and organizational skills
Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment.
Job Type: Full-time
Apply Now