Bilingual Customer Service Representative

InteLogix is a company dedicated to empowering individuals and organizations with innovative solutions and exceptional services. They are seeking a remote Bilingual Customer Service Representative fluent in English and Spanish to handle inbound calls and emails from customers regarding water services, addressing various issues, and promoting additional services while ensuring a high level of customer satisfaction. Responsibilities Respond to incoming customer calls regarding their water or wastewater services Educate customers on billing details including explaining charges, payment options, and available assistance programs Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction Focus on first call resolution with each customer Assist customers with account management, including updates to personal information and services Document customer interactions in the call tracking system Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals Perform additional duties as required by management Skills High School Diploma or GED Fluent in Spanish and English 1 year of customer service experience Excellent customer service experience Strong written and verbal communication skills Natural ability to empathize with customers Ability to project and convey a positive, concerned, and professional image to customers Ability to be adaptable and quickly adjust to change Must be able to conduct research efficiently and effectively while working within specific time constraints Adhere to policies and procedures Adhere to work schedule and punctuality requirements Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems Must be able to maintain a high level of confidentiality in dealing with customer information Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable) Download speed must be 10 Mbps or higher Upload speed must be 5 Mbps or higher Dedicated workspace that is in a quiet and distraction free environment 1 year of call center experience Benefits Paid Training Medical, Dental, and Vision Insurance Paid Time Off Employee Discounts Career Advancement Company Overview InteLogix is a provider of integrated solutions, utilizing state-of-the-art technology to provide outstanding customer experiences. It was founded in 1957, and is headquartered in Park City, Utah, USA, with a workforce of 5001-10000 employees. Its website is