Online Student Advisor
About the position The online student advisor is responsible for advising online students on the specifics of a Lindenwood University degree. This role provides guidance for degree plans, alternate credit, and professional career options as well as continued educational studies. The online student advisor serves as concierge and mentor, helping students overcome challenges throughout their academic journey. Responsibilities • Assists with new student onboarding by proactively reaching out to students to help them acclimate to a virtual learning environment • Utilizes the Intrusive Advising model to prevent issues, such as academic barriers, life challenges, time management, and study skills, through frequent interaction by phone, email, text messaging, and video meetings • Coaches and inspires students from enrollment through completion, advising them on educational plans and assisting them with the registration process • Advises and acts as a liaison during administrative processes, such as registration, degree planning, payment and financial aid processes, and engaged learning opportunities • Remains current on University policies and advising procedures for all of Lindenwood’s online degree programs • Consults with students each term to plan for future term enrollment and to review/revise long-range academic program schedules • Monitors student schedules and academic performance and apprises appropriate program personnel on progress • Serves as first point of contact, referring students to institutional resources when academic, behavioral, attendance, or other problems require intervention; directs students towards self-help resources and services as needed • Assists students in completing academic and Satisfactory Academic Progress appeals as necessary • Participates in program assessment process and recommends actions for improvement based on data, student success, and persistence • Supports student needs with sound equity and inclusion practices for student success • Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence • Models, supports, and holds others accountable to the University’s values • Conducts regular, high volume communication with students about enrollment, academic progress, and problem resolution • Works as a liaison to other departments across the University • Provides excellent advising services and student support • Interprets and provides rationale for institutional policies, procedures, and requirements • Partners with faculty mentors and advisors to support students’ program progression; consults regularly with faculty regarding progress • Develops and maintains trustworthy student relationships throughout students’ time at Lindenwood and beyond • Collaborates and participates in virtual recruitment events/activities with Admissions • Supports and participates in re-entry initiatives to encourage persistence to completion • Job may require other duties as assigned. Requirements • Bachelor’s degree • Knowledge of and commitment to upholding federal regulations related to Title IV funds, tuition assistance, and billing • Ability to work independently with minimal supervision • Ability to effectively preserve confidentiality and exercise discretion • Ability to quickly form rapport with both students and co-workers • Knowledge of student advising processes and applicable course catalogs • Computer literacy and proficiency with Microsoft Office Suite, Customer Relationship Management (CRM) system, and Student Information System (SIS) • Knowledge of and/or willingness to learn and use process improvement methodologies • Excellent written and verbal communication skills • Excellent customer service skills • Ability to work effectively at a computer for up to eight hours daily • Ability to sit for extended periods of time • Ability to lift/carry items commonly found in an office setting including, but not limited to, documents, laptops, etc. • Ability to use repetitive wrist, hand, and finger movements to type regularly • Regular attendance is a necessary and essential function Nice-to-haves • Master’s degree preferred • Prior advising and/or higher education experience preferred • Prior sales experience preferred • Demonstrated ability to work effectively with individuals from diverse communities and cultures Benefits • Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only) • Tuition discounts for doctoral programs (employee only) • Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options • Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1) • Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining H