Online Property Manager – Short-Term Rentals

Job Summary We are seeking an energetic and detail-oriented Online Property Manager specializing in short-term rentals to oversee and optimize our digital property portfolio. In this role, you will manage listings, coordinate guest communications, ensure compliance with housing regulations, and maintain exceptional customer service standards. Your proactive approach will help maximize occupancy rates, streamline operations, and uphold the highest standards of property management excellence in a dynamic online environment. This paid position offers an exciting opportunity to influence the guest experience while ensuring operational efficiency across multiple properties. Responsibilities • Manage online property listings across various platforms, ensuring accuracy and appealing presentation to attract potential guests. • Coordinate booking schedules, respond promptly to inquiries, and facilitate seamless check-in/check-out processes through effective communication channels. • Ensure compliance with Fair Housing regulations, landlord-tenant laws, Section 8 guidelines, and other legal requirements related to short-term rentals. • Oversee property maintenance requests, coordinate repairs, and conduct regular inspections to uphold quality standards. • Utilize property management software such as Yardi or OneSite for data entry, record keeping, and reporting purposes. • Negotiate lease agreements, contracts, and terms with guests while upselling additional services or amenities to enhance revenue. • Handle conflict management situations professionally, resolving disputes efficiently while maintaining positive customer relationships. • Maintain organized filing systems for legal documents, contracts, and property records; ensure all documentation is up-to-date and accessible. • Provide exceptional customer service by addressing guest concerns promptly via phone or email while maintaining professional phone etiquette. • Assist with facilities management tasks including property upkeep, safety checks, and coordinating with vendors or maintenance teams as needed. Experience • Proven experience in property management or real estate administrative roles with a focus on short-term rentals or hospitality environments. • Familiarity with LIHTC (Low-Income Housing Tax Credit) programs, Section 8 housing regulations, and Fair Housing laws is highly desirable. • Strong knowledge of property management software such as Yardi or OneSite; experience with CMMS (Computerized Maintenance Management System) is a plus. • Demonstrated ability in legal administrative tasks related to landlord-tenant law and lease negotiations. • Excellent customer service skills combined with conflict resolution capabilities; experience in sales or upselling is advantageous. • Office experience including data entry, filing systems, and general administrative support; proficiency in handling contracts and legal documents. • Effective negotiation skills paired with a professional demeanor in managing landlord relationships and tenant interactions. • Ability to manage multiple priorities efficiently in a fast-paced environment while maintaining attention to detail. Join us as an Online Property Manager – Short-Term Rentals and be part of a vibrant team dedicated to delivering outstanding guest experiences through innovative property management solutions! Pay: $53,735.82 - $64,714.11 per year Work Location: Remote Apply tot his job