Online Chat Representative/ Live Chat Agent
The Offer
Opportunity within a company with a solid track record of performance
Leadership Role
Join a market leader within Telecommunications
Ideal Candidate
You will be responsible for :
Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
Working closely with internal stakeholders to solve client issues.
Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
Developing account plans to enhance service delivery.
Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
The Profile
You have at least 1 year experience within a Client Services or Customer Service role, ideally within the the Accounting Industry, Asset Management and Telecommunications industry.
You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
You possess excellent interpersonal as well as written and verbal communication skills.
You possess strong analytical skills and are comfortable dealing with numerical data
You are a strong team player who can manage multiple stakeholders
You are a strong mentor and coach who can build high performing teams
The Employer
Our client is an outsourced solution for Home Health agencies. Our client saw a need in the marketplace for a fully functioning clinical back office to support agencies who struggle with timely submissions of claims, cash flow issues, regulatory requirements, and lost income.
Apply Now
Opportunity within a company with a solid track record of performance
Leadership Role
Join a market leader within Telecommunications
Ideal Candidate
You will be responsible for :
Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
Working closely with internal stakeholders to solve client issues.
Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
Developing account plans to enhance service delivery.
Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
The Profile
You have at least 1 year experience within a Client Services or Customer Service role, ideally within the the Accounting Industry, Asset Management and Telecommunications industry.
You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
You possess excellent interpersonal as well as written and verbal communication skills.
You possess strong analytical skills and are comfortable dealing with numerical data
You are a strong team player who can manage multiple stakeholders
You are a strong mentor and coach who can build high performing teams
The Employer
Our client is an outsourced solution for Home Health agencies. Our client saw a need in the marketplace for a fully functioning clinical back office to support agencies who struggle with timely submissions of claims, cash flow issues, regulatory requirements, and lost income.
Apply Now