Onboarding Consultant

Madwire® is a world-class digital marketing company focused on helping small and medium-sized businesses grow through its powerful platform. The Onboarding Consultant is responsible for facilitating the onboarding experience for clients, ensuring they are comfortable with the Marketing 360® platform and managing multiple projects simultaneously. Responsibilities You'll provide a delightful onboarding experience to our clients You'll successfully manage the timely launch of our clients' websites, when necessary You'll specialize in building Websites 360® sites, as well as sites on several e-commerce platforms You'll manage the initial brand guideline development process for our clients You'll collaborate with account managers, graphic designers, web developers, and clients daily through in-person, email, and phone communications You will be responsible for staying organized and setting and maintaining expectations of small to medium business owners You will be responsible for managing around 20-30 active projects at a time Skills You enjoy conversing with clients over the phone and through email to establish a first impression that lasts a lifetime You are exceptionally organized You have a keen eye for design, but don't necessarily have the skillset to create the assets yourself You are a fast learner with the ability to pick up on new technologies quickly and efficiently You can apply what you learn immediately for the betterment of the clients You have some sales ability You have a friendly sense of competition, which helps you work well under pressure You thrive in a busy, high-paced environment You like to work with people: clients and teammates make for a fun and collaborative environment You are able to tactfully handle confrontation You are ambitious You are able to take and learn from constructive criticism, and apply that feedback to your work You are able to clearly and concisely express opinions and directions Benefits Healthcare coverage is available through UMR. Ancillary coverage options provided by Guardian for dental, vision, life, critical illness, long term disability, and hospital indemnity. Madwire also provides employer paid life and short term disability through Guardian. 401(k) plan through Nationwide. Madwire will match 50% of employee contributions up to 6% effective after one year of employment. Madwire's PTO policy offers unlimited vacation along with 5 sick days, and 10 paid holidays per year. Company Overview Madwire® is a technology company that provides business management and marketing software and services for SMBs and franchises. It was founded in 2009, and is headquartered in Fort Collins, Colorado, USA, with a workforce of 501-1000 employees. Its website is