Omni-Channel Customer Engagement Strategist
We are regularly looking for Omni-Channel Engagement Strategy consultants globally to join our network of independent consultants.
Roles & Responsibilities
Omni-Channel Customer Engagement Strategists are responsible for developing Omni-channel OR digital health strategies for Health brands. They also provide counsel on the measurement and optimization of digital programs. Key responsibilities include:
ā¢ Conduct digital landscape assessments
ā¢ Develop customer journeys
ā¢ Create data-driven customer profiles
ā¢ Create integrated multi-channel strategies targeting patients, providers and payers
ā¢ Create digital strategies
ā¢ Create points-of-view and recommendations surrounding emerging channels
ā¢ Develop measurement plans and integrated reports
ā¢ Analyze performance data and make improvement recommendations
ā¢ Recommend and manage tests and optimization actions
ā¢ Stay abreast of emerging digital trends
Topics
We are interested in hearing from independent consultant strategists with expertise in:
ā¢ Omni-channel customer engagement
ā¢ Patient engagement and support strategy
ā¢ HCP engagement strategy
ā¢ Payer engagement strategy
ā¢ Digital health strategy
Requirements
The ideal consultants will be passionate about transforming Healthcare customer engagement. They will be strong analytical thinkers, with deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare. They will be thought leaders with a strong service orientation, capable of directly engaging clients and driving projects forward.
Relevant prior experiences include:
ā¢ Established an independent consulting practice
ā¢ Proven experience in a Lead Strategist role at an agency, consulting firm or client
ā¢ Track record of conceiving and guiding strategies that make a measurable impact
ā¢ Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health OR planning digital health solutions
ā¢ Experience working with cross-channel data and analytical tools
ā¢ Ability to interpret and analyze digital performance data
ā¢ Ability to develop measurement plans and design actionable reports
ā¢ Strong client consultation skills with ability to guide a strategic discussion
ā¢ Analytical thinker with strong organizational skills
ā¢ Strong understanding of strategic marketing process
ā¢ Solid academic credentials; MBA or equivalent advanced degree preferred but not required.
Apply Now
Apply Now
Roles & Responsibilities
Omni-Channel Customer Engagement Strategists are responsible for developing Omni-channel OR digital health strategies for Health brands. They also provide counsel on the measurement and optimization of digital programs. Key responsibilities include:
ā¢ Conduct digital landscape assessments
ā¢ Develop customer journeys
ā¢ Create data-driven customer profiles
ā¢ Create integrated multi-channel strategies targeting patients, providers and payers
ā¢ Create digital strategies
ā¢ Create points-of-view and recommendations surrounding emerging channels
ā¢ Develop measurement plans and integrated reports
ā¢ Analyze performance data and make improvement recommendations
ā¢ Recommend and manage tests and optimization actions
ā¢ Stay abreast of emerging digital trends
Topics
We are interested in hearing from independent consultant strategists with expertise in:
ā¢ Omni-channel customer engagement
ā¢ Patient engagement and support strategy
ā¢ HCP engagement strategy
ā¢ Payer engagement strategy
ā¢ Digital health strategy
Requirements
The ideal consultants will be passionate about transforming Healthcare customer engagement. They will be strong analytical thinkers, with deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare. They will be thought leaders with a strong service orientation, capable of directly engaging clients and driving projects forward.
Relevant prior experiences include:
ā¢ Established an independent consulting practice
ā¢ Proven experience in a Lead Strategist role at an agency, consulting firm or client
ā¢ Track record of conceiving and guiding strategies that make a measurable impact
ā¢ Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health OR planning digital health solutions
ā¢ Experience working with cross-channel data and analytical tools
ā¢ Ability to interpret and analyze digital performance data
ā¢ Ability to develop measurement plans and design actionable reports
ā¢ Strong client consultation skills with ability to guide a strategic discussion
ā¢ Analytical thinker with strong organizational skills
ā¢ Strong understanding of strategic marketing process
ā¢ Solid academic credentials; MBA or equivalent advanced degree preferred but not required.
Apply Now
Apply Now