NOC Support Engineer

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!OverviewWe are currently looking to recruit a NOC Support Engineer to join our growing global team. As part of the Global NOC support team, you will be responsible for providing technical support to TNS financial services product offerings. Working closely with the broader NOC team and closely with our technical support teams, you will be responsible for Incident Management, Problem Management, Change Management and some Release and Deployment to the production network. Being a part of the TNS FinTech division there will be opportunity to expand and further develop your knowledge and skills across a variety of TNS service and product offerings.ResponsibilitiesWe are currently looking to recruit a NOC Support Engineer to join our growing global team. As part of the Global NOC support team, you will be responsible for providing technical support to TNS financial services product offerings. Working closely with the broader NOC team and closely with our technical support teams, you will be responsible for Incident Management, Problem Management, Change Management and some Release and Deployment to the production network. Being a part of the TNS FinTech division there will be opportunity to expand and further develop your knowledge and skills across a variety of TNS service and product offerings.Responsibilities:Essential responsibilities include:Manage and resolve assigned incident ticketsSupport customer incident management bridges and callsSupport Major Incident Management and fault resolutionSupport Problem Management and root cause analysisBecome a SME on supported products and servicesProduction and update of service documentationSupport PCI complianceSupport Disaster Recovery activitiesProvide training, knowledge transfer and ongoing support to TNS Global FinTech analystsExperience / Qualifications:Required:5+ years experience in a network operations environment supporting a low latency global IP network, within Financial Service5+ years experience supporting global managed hosting / server environmentsDirect experience configuring and troubleshooting Cisco, Juniper, and Arista routers and switchesCisco IOS, JunOS and Arista experience and familiarity with TAC case management and escalation processMulticast market date and FIX order routing troubleshooting experienceRouting protocol troubleshooting experience (BGP,IS-IS, OSPF, EIGRP, HSRP)Network Address Translation experienceMPLS experienceDirect experience troubleshooting and supporting financial markets and applicationsSolid written and verbal skillsDirect customer service experience requiredFlexibility around working hours in support of business requirements (may include bank holiday working etc)Able to work 24x7 shift patternProficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio)CCNPJNCIADesired:BS in Business Administration, Management, or technical fieldExperience with FIX Hub servicesIPSec encryption experienceBasic knowledge of exchange market data and order routing protocolsExperience supporting and troubleshooting multicast market data streamsBasic understanding of Datacenter environmentsEducation / Certifications:CCNP certificationJNCIA –Junos certificationQualificationsWorking on a shift rota providing 24 x 5 operational support, you will be responsible for:Monitor TNS’s various event management systems, monitor the Service Operation's email inbox and respond to inbound telephone calls to TNS Network Operations.Raise incident tickets on the TNS Incident Management ticketing systemProvide first level problem determination/triage for all incidents. Follow runbooks.Engage NOC engineers on incidents to see the incident through to successful resolution.Interface with client, vendors, market participants, and financial exchanges.Work as part of a global team that provides 24x7 Service Desk coverage on a rotation basis.If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.Originally posted on Himalayas

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