Night Shift Customer Service VA (Calls, SMS, Booking) – Home Services Company - Contract to Hire
We are a fast-growing insulation and home services company based in Texas, and we are looking for a reliable and confident Bilingual (SPANISH & English ) Customer Service Virtual Assistant to join our team for the night shift. This role is customer-facing, so strong communication skills and professionalism are a must. You will be the first point of contact for many of our customers. Schedule: Monday – Saturday ⏰ 3:00 PM – 9:00 PM CST (Potential for extended hours during busy seasons) Responsibilities: Answer inbound phone calls from customers Respond to SMS and chat inquiries in a timely manner Assist customers with questions about services (insulation, ventilation, etc.) Schedule and confirm appointments Document all interactions clearly in our CRM Provide a high level of customer service and professionalism Requirements: Fluent English (spoken and written) Confident and clear on the phone Strong organizational and multitasking skills Reliable internet and quiet work environment Ability to follow processes and scripts Customer service or call center experience preferred Nice to Have (Bonus): Experience with CRMs (Jobber, GoHighLevel, etc.) Experience in home services or appointment setting Sales or booking experience What We’re Looking For: We need someone who is: ✔ Reliable and shows up consistently ✔ Detail-oriented and follows instructions ✔ Comfortable talking to customers ✔ Proactive and able to think on their feet