NICE CXone Developer, CXone Mpower AI Specialist
Job Description:
• Develop & Script: Design, build, and maintain complex contact workflows using NICE CXone Studio.
• Implement CXone Mpower: Lead the configuration of Mpower features, specifically Enlighten AI Copilots for agents and supervisors.
• API Integration: Use RESTful APIs to integrate CXone with our internal systems (CRM, Ticketing Systems, Custom Databases).
• Prompt Engineering: Configure and fine-tune Generative AI prompts within the Mpower environment.
• System Optimization: Monitor system health, troubleshoot script errors, and analyze interaction data to reduce friction in the customer journey.
Requirements:
• 3+ years of hands-on experience with NICE CXone (formerly NiceInContact).
• Advanced proficiency in CXone Studio (creating custom actions, snippets, and complex logic branches).
• Familiarity with CXone Mpower architecture, or a strong willingness to upskill immediately.
• Strong experience with REST APIs, JSON, and XML.
• Proficiency in JavaScript for custom scripting within Studio actions.
• Certified NICE CXone Implementation Partner or similar certification (preferred).
• Experience transitioning a contact center from legacy on-premise or standard cloud to an AI-first operation (preferred).
• Understanding of Workforce Management (WFM) and Quality Management (QM) data flows (preferred).
Benefits:
• Competitive pay
• Permanent work-from-home setup
• Monthly virtual social activities (movie nights, game nights, kapihan sessions, knowledge sharing, etc.)
• Annual company-wide face-to-face year-end celebrations
• Quarterly face-to-face chill-outs with your team
• Birthday treats, care packages, free vaccinations, etc.
Apply Now
Apply Now
• Develop & Script: Design, build, and maintain complex contact workflows using NICE CXone Studio.
• Implement CXone Mpower: Lead the configuration of Mpower features, specifically Enlighten AI Copilots for agents and supervisors.
• API Integration: Use RESTful APIs to integrate CXone with our internal systems (CRM, Ticketing Systems, Custom Databases).
• Prompt Engineering: Configure and fine-tune Generative AI prompts within the Mpower environment.
• System Optimization: Monitor system health, troubleshoot script errors, and analyze interaction data to reduce friction in the customer journey.
Requirements:
• 3+ years of hands-on experience with NICE CXone (formerly NiceInContact).
• Advanced proficiency in CXone Studio (creating custom actions, snippets, and complex logic branches).
• Familiarity with CXone Mpower architecture, or a strong willingness to upskill immediately.
• Strong experience with REST APIs, JSON, and XML.
• Proficiency in JavaScript for custom scripting within Studio actions.
• Certified NICE CXone Implementation Partner or similar certification (preferred).
• Experience transitioning a contact center from legacy on-premise or standard cloud to an AI-first operation (preferred).
• Understanding of Workforce Management (WFM) and Quality Management (QM) data flows (preferred).
Benefits:
• Competitive pay
• Permanent work-from-home setup
• Monthly virtual social activities (movie nights, game nights, kapihan sessions, knowledge sharing, etc.)
• Annual company-wide face-to-face year-end celebrations
• Quarterly face-to-face chill-outs with your team
• Birthday treats, care packages, free vaccinations, etc.
Apply Now
Apply Now