Nelnet - Customer Support Representative (Bilingual in French)

Nelnet is a diversified and innovative company committed to enriching lives through the power of service. The primary role of the bilingual agent is to handle inbound calls from existing and potential customers in English and Quebecois French, providing superior service and assisting borrowers with loans.ResponsibilitiesIdentify borrower needs and analyze their financial capacityProvide customized solutions and information on debt management optionsAchieve individual productivity targets as assigned, contributing to inbound service target adherence as well as overall client-driven repayment success measuresUse discretion and maintain confidentiality in handling sensitive informationUnderstand the importance of escalating issues for resolution following established escalation processesSkillsBilingual in English and Quebecois FrenchEntry level bilingual candidates, and new grads encouraged to applyCompletion of High School diplomaDemonstrated oral and written communication skills in both English and Quebecois French is a mustComputer proficiency and keyboarding skills with the ability to type quickly and accurately and navigate with easeExcellent problem-solving skills and ability to think quickly and logicallyExceptional attention to detail and the ability to work with minimal supervisionAbility to deal with emotional and irate borrowers, while maintaining a professional demeanor and handle complex calls when they ariseStrong aptitude for learning new systems and technologies with the ability to integrateProgressive experience in a Call Centre, Customer Service or Telemarketing environment an assetCISCO phone system experiences an assetAbility to complete background checks including Credit, Criminal and Reliability ClearanceCompany OverviewNelnet provides business, communications, and financial services. It was founded in 1996, and is headquartered in Lincoln, Nebraska, USA, with a workforce of 5001-10000 employees. Its website is https://nelnetinc.com.



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