Mortgage Collections Manager-Remote

Overview: Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result. We are actively seeking to fill the role of Collections Manager. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today! Responsibilities: • Coordinate and manage the daily operations of the Collections and SPOC Single Point of Contact Department through subordinate supervisors and staff. • Ensure all appropriate controls are in place for key task job functions to guarantee compliance with all investor, insurer, client, and LoanCare policies, procedures, requirements, and guidelines to avoid significant monetary loss and audit findings; ensure all key tasks are completed promptly and accurately. • Develop and implement monthly collection strategy in compliance with investor, insurer, client, and LoanCare guidelines, requirements, agreements, and SLAs; set appropriate objectives that tie into corporate goals. • Manage, coach, counsel and develop assigned staff. • Ensure adequate staffing and training/development of staff to meet operational needs. • Ensure policies and procedures are reviewed and conform to company standards and client requirements; update quarterly/as needed and send to quality control for review. • Prepare / distribute monthly management trend reports and key activities for all areas. • Request, create/prepare, update/revise, review, test, finalize/approve, and maintain the department’s policies and procedures; conduct training. • All other duties as assigned. Qualifications: • High School Diploma or equivalent required. Bachelor’s degree or equivalent work experience preferred. • 6-8 years of default experience with a significant degree of technical knowledge of default administration and investor/insurer guidelines and compliance. • 5+ years of supervisory/management experience preferred. • Demonstrated leadership/management skills. • Ability to motivate, mentor, train/coach, evaluate performance and lead staff in a fast-paced, dynamic environment. • Advanced problem-solving, organizational, and planning skills. • Strong negotiation and conflict resolution skills. • Strong knowledge of workflow processes, staffing needs, and operational costs. • Knowledge of investor, government, client, and LoanCare policies, reporting requirements, and guidelines. • Analytical and mathematical skills sufficient to calculate, build, and evaluate performance metrics and apply them to increase efficiencies. • Advanced analytical thinking skills to analyze problems and apply data/information to solve administrative and/or operating problems and provide appropriate solutions. • Ability to audit and analyze work outputs by interpreting government, agency, and department guidelines/standards. • Ability to handle multiple priorities, prioritize workflow during high volumes, and meet strict deadlines. • Ability to provide precise attention to detail and concern for accuracy/consistency in results. • Ability to adapt to frequently changing processes/procedures and handle other essential tasks as assigned. • Excellent verbal, written, and interpersonal communication skills. • Proficient in Microsoft Office applications (e.g., Word, Excel, Outlook). • Typing speed 50 wpm preferred. • LPS-MSP (Mortgage Servicing Platform) experience preferred. • Ability to operate standard office equipment (e.g., personal computer, 10-key calculator, copier, fax machine, scanner, microfilm reader, etc.). Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance Time Off: Paid holidays, vacation, and sick leave Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being Employee Recognition: Programs that celebrate achievements and milestones Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $74,600 - $139,800 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with LoanCare® At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find: A culture that helps you thrive, with resources and support to fuel your growth Flexibility to work remotely, while staying connected through virtual engagement Opportunities to make a real impact in an industry that touches millions of lives If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS WHO WE ARE LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry. LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. WORK CONDITIONS Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. EQUAL EMPLOYMENT OPPORTUNITY LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.