Microsoft 365 Support Specialist

Moog Inc. is a performance culture that empowers people to achieve great things. They are seeking a Microsoft 365 Support Specialist to join their Applications Development Team, responsible for providing technical support for Microsoft 365 applications, including email, Teams, and SharePoint. Responsibilities Diagnose and troubleshoot service issues related to email, including mail flow, mailbox management, and security Perform regular maintenance and updates to ensure optimal performance and security Assist with migration projects and integration with other systems Provide support for Teams-related issues, including chat, meetings, and collaboration tools Manage Teams policies, configurations, and user permissions Troubleshoot connectivity and performance issues Administer and support SharePoint Online environments, including site collections, permissions, and workflows Assist users with SharePoint functionality and best practices Perform regular maintenance and updates to ensure optimal performance and security Monitor and respond to support tickets in a timely manner Provide training and guidance to end-users on M365 tools and features Collaborate with other IT teams to resolve complex issues and implement new solutions Stay up to date with the latest M365 features and updates Skills An associates degree in IT, or related field, with working knowledge of Microsoft 365 applications, including Outlook, Teams, and SharePoint, with the ability to troubleshoot common issues and provide user support Equivalent professional experience may be considered in lieu of a formal degree Must be willing to provide top notch service to internal customers, working patiently to reach efficient technical solutions and support Familiarity with PowerShell, Active Directory, and Microsoft 365 Admin Center, is a plus Previous IT support or helpdesk experience is a plus Benefits Great compensation package Annual profit sharing Matching 401k Ability to participate in Employee Stock Purchase Plan Flexible Spending and Health Savings Accounts Flexible paid time off Holidays and parental leave program Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages Tuition Assistance Mentorship and coaching opportunities Leadership development and other personal growth programs Employee Resource Groups Cultural events, and celebrations Company Overview We work on some of the world’s most exciting technical projects, creating products that challenge the limits of what’s possible, from cutting-edge medical technology to space vehicles. It was founded in 1951, and is headquartered in East Aurora, New York, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Moog Inc. has a track record of offering H1B sponsorships, with 2 in 2024, 2 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.