Member Support Associate (HRA)
Who We Are
We asked ourselves — What if better care didn’t cost more?
That’s why we built Vitable: the health benefits platform making healthcare better for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center.
Vitable empowers businesses to become better employers by making it easy to offer healthcare benefits to their teams. It's a better experience for employees and a smarter solution for employers.
Simply put, we’re built for better.
We’re growing rapidly and looking for eager team members who are hungry for change and passionate about delivering better care to the everyday worker. Does that sound like you?
Vitable is a digital-first benefits platform. Members can sign up for insurance directly on our website but at times will need expert guidance. In this position, you'll be our members first point of contact when they reach out for support. Your goal will be to leverage your insurance knowledge to help our members find the best option for their unique needs. The majority of your day will be spent on the phone assisting members with their insurance enrollments and becoming an expert on the Vitable experience.
As an HRA Operations Associate, you will serve as both a licensed insurance agent and a member experience specialist, acting as a key frontline representative for our members. This hybrid role combines insurance enrollment expertise with day-to-day member support responsibilities.
You will be the first point of contact for members navigating their insurance options and Vitable benefits. The majority of your time will be spent assisting members over the phone with enrollments, plan education, and benefit questions, while also supporting general member inquiries related to their Vitable care experience.
Responsibilities Include But Are Not Limited To:
Provide a seamless, high-quality support experience to members
Assist members with insurance education, eligibility, and enrollment support
Submit applications to carriers and own cases through approval
Answering qualifying and benefit-specific questions
Troubleshoot carrier-related or cross-functional issues requiring deeper investigation
Help members navigate the healthcare system and understand their coverage
Coordinate resources for members needing services outside Vitable’s scope, especially when related to the HRA plan
Conduct proactive outreach to educate members or eligible employees about Vitable offerings
Assist with member enrollment and onboarding activities to support member enrollment rate and utilization goals.
Surface workflow gaps and propose improvements with manager guidance
Required Qualifications
Active health insurance license
Experience working with Healthcare.gov and/or state-based exchanges (e.g., Covered California)
Bachelor’s degree or equivalent work experience
1+ years of experience in customer service, insurance support, or operations
Strong verbal and written communication skills
Ability to stay patient, empathetic, and composed under pressure
Passion for healthcare access and delivering a high-quality member experience
Preferred Qualifications
Experience using Zendesk or similar CRM platforms
5+ active state licenses
Fluently bilingual
Experience collaborating cross-functionally within operations teams
Experience documenting workflows or contributing to process improvements
Responsibilities Include But Are Not Limited To
Providing customers a seamless support experience
Submitting applications to the carrier and owning till approval
Helping customers navigate the healthcare system
Quickly identifying and resolving issues for customers when transactions and experiences don’t go exactly as planned
Comprehensively documenting phone calls and emails with members in Zendesk
Answering qualifying and benefit specific questions
Providing phone and email coverage for our members as scheduled
Benefits and Perks
100% Silver Plan + Full Medical Coverage
Dental and Vision Coverage
401(k) and Life Insurance
Access to Vitable’s Primary Care membership
Unlimited PTO
Remote-first culture with a supportive team
MacBook and any other gear you need
Home office setup stipend
Competitive equity package
Who Thrives Here
You care—about people, about purpose, about doing work that truly matters.
You’re the kind of person who sees a broken system and asks, “How can I fix this?” Challenges don’t intimidate you—they energize you. You move quickly, but with intention. You don’t just get things done—you get the right things done.
At Vitable, we thrive on both autonomy and collaboration. You’ll have the space to own your work, make smart decisions, and lead with initiative—while knowing when to pull others in, ask questions, and build together as a team.
You’ll fit right in if you’re:
Mission-driven and motivated by impact
Someone who gets sh*t done (and does it well)
Curious, thoughtful, and clear on your “why”
A self-starter who figures things out
Empathetic, honest, and genuinely cares about others
Collaborative, but confident working independently
Hungry for change—and ready to help make it happen
We care deeply about the people we serve, and we care just as much about our team. We support each other, show up with heart, and find joy in the work we do.
No egos. No jerks. Just good humans doing great work.
Inclusion at Vitable
Vitable is an equal opportunity employer. We celebrate diverse backgrounds, perspectives, and experiences—and we’re committed to building a team that reflects the people we serve.
If you’re excited about this role but your background doesn’t match every requirement, we still encourage you to apply. We care more about potential and passion than checking every box.
Apply Now
We asked ourselves — What if better care didn’t cost more?
That’s why we built Vitable: the health benefits platform making healthcare better for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center.
Vitable empowers businesses to become better employers by making it easy to offer healthcare benefits to their teams. It's a better experience for employees and a smarter solution for employers.
Simply put, we’re built for better.
We’re growing rapidly and looking for eager team members who are hungry for change and passionate about delivering better care to the everyday worker. Does that sound like you?
Vitable is a digital-first benefits platform. Members can sign up for insurance directly on our website but at times will need expert guidance. In this position, you'll be our members first point of contact when they reach out for support. Your goal will be to leverage your insurance knowledge to help our members find the best option for their unique needs. The majority of your day will be spent on the phone assisting members with their insurance enrollments and becoming an expert on the Vitable experience.
As an HRA Operations Associate, you will serve as both a licensed insurance agent and a member experience specialist, acting as a key frontline representative for our members. This hybrid role combines insurance enrollment expertise with day-to-day member support responsibilities.
You will be the first point of contact for members navigating their insurance options and Vitable benefits. The majority of your time will be spent assisting members over the phone with enrollments, plan education, and benefit questions, while also supporting general member inquiries related to their Vitable care experience.
Responsibilities Include But Are Not Limited To:
Provide a seamless, high-quality support experience to members
Assist members with insurance education, eligibility, and enrollment support
Submit applications to carriers and own cases through approval
Answering qualifying and benefit-specific questions
Troubleshoot carrier-related or cross-functional issues requiring deeper investigation
Help members navigate the healthcare system and understand their coverage
Coordinate resources for members needing services outside Vitable’s scope, especially when related to the HRA plan
Conduct proactive outreach to educate members or eligible employees about Vitable offerings
Assist with member enrollment and onboarding activities to support member enrollment rate and utilization goals.
Surface workflow gaps and propose improvements with manager guidance
Required Qualifications
Active health insurance license
Experience working with Healthcare.gov and/or state-based exchanges (e.g., Covered California)
Bachelor’s degree or equivalent work experience
1+ years of experience in customer service, insurance support, or operations
Strong verbal and written communication skills
Ability to stay patient, empathetic, and composed under pressure
Passion for healthcare access and delivering a high-quality member experience
Preferred Qualifications
Experience using Zendesk or similar CRM platforms
5+ active state licenses
Fluently bilingual
Experience collaborating cross-functionally within operations teams
Experience documenting workflows or contributing to process improvements
Responsibilities Include But Are Not Limited To
Providing customers a seamless support experience
Submitting applications to the carrier and owning till approval
Helping customers navigate the healthcare system
Quickly identifying and resolving issues for customers when transactions and experiences don’t go exactly as planned
Comprehensively documenting phone calls and emails with members in Zendesk
Answering qualifying and benefit specific questions
Providing phone and email coverage for our members as scheduled
Benefits and Perks
100% Silver Plan + Full Medical Coverage
Dental and Vision Coverage
401(k) and Life Insurance
Access to Vitable’s Primary Care membership
Unlimited PTO
Remote-first culture with a supportive team
MacBook and any other gear you need
Home office setup stipend
Competitive equity package
Who Thrives Here
You care—about people, about purpose, about doing work that truly matters.
You’re the kind of person who sees a broken system and asks, “How can I fix this?” Challenges don’t intimidate you—they energize you. You move quickly, but with intention. You don’t just get things done—you get the right things done.
At Vitable, we thrive on both autonomy and collaboration. You’ll have the space to own your work, make smart decisions, and lead with initiative—while knowing when to pull others in, ask questions, and build together as a team.
You’ll fit right in if you’re:
Mission-driven and motivated by impact
Someone who gets sh*t done (and does it well)
Curious, thoughtful, and clear on your “why”
A self-starter who figures things out
Empathetic, honest, and genuinely cares about others
Collaborative, but confident working independently
Hungry for change—and ready to help make it happen
We care deeply about the people we serve, and we care just as much about our team. We support each other, show up with heart, and find joy in the work we do.
No egos. No jerks. Just good humans doing great work.
Inclusion at Vitable
Vitable is an equal opportunity employer. We celebrate diverse backgrounds, perspectives, and experiences—and we’re committed to building a team that reflects the people we serve.
If you’re excited about this role but your background doesn’t match every requirement, we still encourage you to apply. We care more about potential and passion than checking every box.
Apply Now