Member Solution Specialist I
Sunmark Credit Union is a local credit union making a big difference in our community. As a Member Solution Specialist, you'll assist members with their financial needs, provide service through call center channels, and contribute to a positive member experience.ResponsibilitiesProviding service to members by relaying information through call center channelsResponding with accurate informationResearching and solving members' questions, problems, and complaintsCross-selling credit union services to qualified membersOpening, servicing, and closing all types of personal and business accountsEnsuring accuracySkillsHigh school diploma or equivalentCustomer service experience with demonstrated sales abilityStrong computer proficiencyAbility to work in a fast-paced environmentEffective and professional communication skillsObtain NMLS certification upon hireBenefitsEligible for hybrid schedule after training period, typically 3-4 months, up to 2 days work from home, upon management approval.Company OverviewSunmark Credit Union specializes in insurance, mortgage, financial, accounting, investment, loan and credit card services. It was founded in 1937, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://www.sunmark.org/.