Member Service Agent
Deseret First Credit Union is recognized for its excellent workplace culture and is seeking a Member Service Agent. This role involves providing service to members by processing financial transactions and educating them on credit union products and services via phone and electronic correspondence.ResponsibilitiesTakes incoming calls from members to assist them with account needs and transactionsOpens new accountsProcesses checksResponds to members' e-mail and chat system inquiriesProvides credit union products and services to existing membersSkillsHigh school diploma or GED and six months of experience working with the general public requiredPrevious phone experience is helpfulMust be friendly, personable, professional, and service-orientedGood oral and written communication skillsAbility to think outside the box and problem solveAbility to multi-task and adapt to changeSpanish speaking is a plusMicrosoft Office Suite; strong ability to learn new software programsBenefits12 paid holidaysCompetitive compensationBenefits, perks, and discounts worth a double-takeA positive atmosphere and co-workers who truly careEnjoyable activities and wellness initiativesWork-from-home flexibilityCompany OverviewDeseret First Credit Union exists to foster the financial independence and well-being of its members within the LDS community. It was founded in 1955, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 51-200 employees. Its website is https://www.dfcu.com/.
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