Medical Call Center Representative-REMOTE (Speaks Spanish/English Fluently)

REMOTE Patient Services Representative (Speaks Spanish Fluent) Immediate Work-from-Home Patient Services Representative jobs at American Health Connection (AHC), must speak Spanish/English. The Patient Services Representatives (PSR) are regular, full-time employees with virtual training, benefits, and are 100% remote. No contracts! This is a remote job, but you’ll still be an active, visible part of the team. You may be randomly on a camera snapshot, no recording, during your work shift, just like being visible in the office (but with better coffee and comfier clothes).For more information, visit our website at www.AmericanHealthConnection.com. Come ! FULL-TIME DAY SHIFTS AVAILABLE: Monday – Friday and must be available for rotating 4th weekends. Hourly Rate Starts At $17.00 We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more! Each PSR is assigned to a virtual medical call center team and receives customized training to support a medical health system client, like a hospital, medical center, multiple clinics, or a combination of all three.This role will require random live, on-camera snapshots during scheduled work hours for medical records security and compliance purposes, meeting applicable employment laws and regulations. No recording! · We prefer candidates with recent high-volume medical scheduling experience in a call center environment. Each PSR can expect to handle 80+ calls back-to-back per shift. · Two years medical office experience. · Must have 2 years recent medical office experience. Electronic medical record system (EMR/EHR) experience.· Bilingual speaks English/Spanish fluently. · Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette. · Must have a sense of urgency in assisting patients. · We require a private, noise-free, HIPAA-compliant space at home. · High school diploma or equivalent. · Proficient knowledge of bolthires Office Suite is required. Proficient and self-sufficient in computer technical knowledge. COMPUTER REQUIREMENTS - Must agree to meet these requirements after signing our offer letter and before the start date.Do not purchase equipment until you receive a written offer letter. • * Computer Requirements: MUST BE A DESKTOP COMPUTER Must be in a static location or address; devices such as laptops and Chromebooks are not acceptable due to security concerns Computer Type: Mini, Full Tower, All-in-One Operating System: Windows 11; Mac OSX Monterey or newer Processor (CPU): Intel i5 / Ryzen 5 / M1 or better (4-8 Cores) Memory (RAM): 8GB or higher • * Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended Input Device: A proper non-mechanical USB wired keyboard and mouse are required • * Internet Requirements: Cable or Satellite Only – Wifi/cellular hotspots not acceptable.Internet Provider Type: Cable Internet or Starlink Satellite connection Computer Internet Connection: Wired Ethernet connection Internet Speed: 60mpbs for Download and 15mpbs for Upload Minimum • * Headset Requirements:Our preferred vendor offers free shipping and discount price. • * Webcam Requirements: A functional built‐in or external webcam is required • * Cellular Phone: A cellular phone is required for software two‐factor authentication. Must reside in the continental United States of America.Job Type: Full-time Pay: $17.00 per hourBenefits: • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Application Question(s): • Do you have a HIPAA-compliant, noise-free, and private place in your home to work and use your computer? • A desktop computer and Internet speed of 60 Mb/Sec download and 15 Mb/Sec upload is required for this position. Are you willing to meet these requirements? • Are you bilingual? Other than English, which languages do you speak?• List Electronic Medical Records software you have experience using. • List the medical specialties you have experience in (Primary Care, Urology, etc) • When was the last time (month and year) you scheduled patient medical appointments? Education: • High school or equivalent (Required)Experience: • Medical office: 2 years (Preferred) Work Location:Remote Apply tot his job