Marketing/Creative/Product Design - Content Specialist

Job Description: *** builds simple, powerful products for people and businesses. 500 million people around the world use *** to work the way they want, on any device, wherever they go. With 200,000 businesses on *** Business, we're transforming everyday workflows and entire industries.We believe technology should get out of the way, so there's no limit to what people can do. We're a thoughtful, tightly-knit team that's committed to realizing ambitious ideas.As a Content Specialist on the *** CX Scaled Content Creation team, you'll write knowledge base articles for our help center (help.***.com) and internal support knowledge base. You'll work closely with subject matter experts from CX, product, design, and marketing to create content that supports product launches and optimization projects. This is a production level position where you'll work on multiple project simultaneously developing content for both consumer and business audiences, as well as internal support agents. You'll join a fast-paced, globally distributed team that "translates" technical concepts into clear, concise copy.Position Responsibilities:- Mange the end-to-end development cycle of content projects to support product launches- Interview subject matter experts and conduct discovery research to discern content organization- Write, edit, and optimize external knowledge base content on help.***.com- Update internal knowledge base articles, including troubleshooting articles, handling guides, one-pagers and how-to articles- Maintain and update a collection of support macros for support agents that demonstrate the *** Support voice and tone- Work directly with the Training Development team to ensure cohesive messaging of information to support agents- Collaborate with cross-functional stakeholders to support product launch activity- Participate in content peer reviews and provide concise, actionable feedbackPosition Requirements:- 2-5 years experience documenting software products.- Proven working experience in technical writing and/or software documentation, with portfolio- Ability to work autonomously, with excellent time management and organizational skills- Ability to deliver high quality content, paying extreme attention to detail- Ability to quickly grasp complex technical concepts and make them easily understandable by various tiers of support- Excellent writing, editing, and proofreading skills in English- Experience developing written content, adhering to style and brand guides Apply tot his job