Manager, Underpayment Recovery Services

TREND Health Partners is a tech-enabled payment integrity company. Our mission is to facilitate collaboration between payers and providers for mutual benefit and waste reduction, ultimately improving access to healthcare. We achieve this by aligning the common goals of payers and providers and fostering collaboration through a shared technology platform and seamless workflows. Joining TREND Health Partners means becoming part of a dynamic, growing organization that promotes a collaborative and innovative work environment. Our comprehensive compensation package includes competitive salaries, highly valued health insurance, a 401(k) plan with employer match, paid parental leave, and more. The Manager, Underpayment Recovery Services' primary responsibility will be to oversee underpayment operations for Trend Health Partners Underpayment Recovery Team and will be responsible for creating an environment that demonstrates above and beyond customer service to clients and develop next generation leadership within the growing company. The manager will provide leadership and vision to the team with a focus on support, engagement and growth to Trend Health Partner clients ensuring they have the knowledge, training, and support they need to exceed their business objectives. Role and Responsibilities Manage inventory to profitability. Implement departmental and organizational policies and procedures. Generate and analyze reports to improve process, business practice, realized efficiency gains and ensure profitability. Optimize services to maintain the highest level of client satisfaction and analyst efficiency. Be a dedicated problem solver and forward thinker by offering solutions to sustain current business and develop opportunities for future business. Liaise with multi-departments and industry to compliment knowledge and offer new trends. Coach, develop, and mentor staff to achieve quality performance by sharing knowledge and practicing servant leadership principles, while continuing to develop personal management skills necessary to lead and handle unique challenges. Supervise staff work schedule, adherence to policies, monitor and evaluate performance . Recruit, interview, hire, and train new staff in the department. Qualifications Bachelor’s degree or equivalent experience Prior experience as a team lead or similar role Proven track record of successful results-oriented revenue cycle management Underpayment/ZBA or equivalent experience required Knowledge of EMR’s and provider operating systems Strong problem solving, priority setting, facilitation, multi-tasking, analytical, and collaboration skills. Ability to deal with the complexities related to escalation impact, resolution timeframes and conflicting or competing priorities. An analytical and results focused mindset with a creative can-do attitude. MS Office skills Advanced communication skills with multiple levels throughout a healthcare organization Proven track record in personal development to self and others High attention to detail MENTAL AND PHYSICAL DEMANDS This position will be exposed mainly to an indoor office environment and will be expected to work in or around computers and printers. The nature of the work is sedentary, and the employee will be sitting most of the time. Essential physical functions of the job include typing and the repetitive motion to utilize computer software and hardware continuously throughout the day. Essential mental functions of this position include concentrating on analytical tasks, reading information, and verbal/written communication to others continuously throughout the day. RELATED DUTIES AS ASSIGNED This job description documents the general nature and level of work but is not intended to be a comprehensive list of activities, duties, or responsibilities required for this position. Consequently, employees may be asked to perform other duties as required. Employees may also be asked to complete certain compliance requirements set forth by our Business Partners in the performance of their jobs including but not limited to requests for background and drug screenings and disclosures of personal health information or personally identifiable information. Exemptions as provided under the ADA and TITLE VII of the Civil Rights Act will be observed and followed. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above.