Manager, Product Operations - Personalization
About the position At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better. OverviewThe Manager, Product Operations – Personalization at Crocs Inc., will be part of the Global Product Operations team supporting the Personalization category (Jibbitz/Charms and Accessories). This position will drive end-to-end product operations strategy and process aligning to the product to market calendar and ensuring cross-category alignment at key milestones. You are operationally savvy, detail oriented, and have a continuous improvement approach to improve efficiency and effectively manage internal processes from product inception to GTM execution. Responsibilities • Define and drive the Product Creation Calendar & Process Management for Personalization category. • Manage and deconflict multi-season overlap and management. • Ensure all product-to-market deliverables are timely. Communicate any risks or changes and resolve them with the Product Operations team to ensure accurate milestone execution. • Assume proper stakeholder management and communication. • Lead cross functional alignment and resolution where necessary • Map and measure the performance of every step in the Product to Market process, identifying and tracking key KPIs. • Establish repeatable processes to support product lifecycle and continual optimization. • Build and recommend new processes, tools or systems solutions for improved efficiency. • Point of contact for Personalization initiatives across Category Management, Product Development, Design, Merchandising, Marketing, Planning, GTM Ops, and Regional Partners. Ensure alignment and effective communication across teams. • Collaborate with cross-functional leaders to find opportunities for process improvement, calendarize and build agendas, and create and report critical metrics. • Understand and communicate the critical brand initiatives to internal cross functional teams. Requirements • Bachelor’s degree or equivalent experience in business, Supply Chain or related degree with expertise in Product Creation, Retail and Management. • 5+ years of dynamic operations and/or strategy experience with an apparel/footwear manufacturer or retailer, ideally working in a high-growth organization. • Deep knowledge of product to market process and end-to-end product operations. • Prior experience working for a highly matrixed global company with strong leadership and teamwork skills to facilitate work across multiple functions. • Ability to find the root cause of issues and objectively find the best solutions. • Ability to build constructive and significant relationships across all levels of collaborators. • Excellent communication skills and an ability to explain, articulate, and document concepts and business processes. • Consistent record of leading with curiosity and ability to think creatively. • Shown executive presence, serving as a bridge across creative, technical and analytical teams with the ability to collaborate across a senior leadership team. • Ability to navigate ambiguity and complexity while connecting the dots holistically across functions. • Proficient in Microsoft Office Suite, including demonstrated ability to create presentations in PowerPoint, analyze data in Excel, and effectively use Outlook and Word to support daily business operations. Benefits • This position is eligible to participate in a company incentive program. • This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.