Manager, Product Development and Performance – Integrated Value

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary If you are passionate about making a difference in the work you do and solving complex problems while contributing to helping patients on their path to better health, consider growing your career as a Manager on the Product Development Team within Pharmacy Health Services! As a product development and performance manager, you will support a strategic multi-year roadmap focused on delivering integrated enterprise value, transforming the role of pharmacy, and innovating engagement and care delivery solutions to create meaningful and personalized experiences for patients. In this role, you will develop, design, test, and scale a suite of Retail Pharmacy health services aimed at improving health outcomes, reducing medical costs, and improving patients’ engagement and experience. You will spearhead the program through the product development process, collaborate cross-functionally to implement, and use analytics measure product performance and impact. Primary Job Duties & Responsibilities: Product Development (estimated 50% of time) Lead end-to-end design and testing of prioritized initiatives and new product concepts Align across functional teams and subject matter experts to execute work. Manage to appropriate timelines, accountabilities, and dependencies. Identify and mitigate risks to achieve timelines Oversee test and pilot operations, including training, technology set-up, reporting, performance management, and insights Champion quality through continuous collaboration with legal, regulatory, privacy, compliance, and clinical teams through the development life cycle Set the business vision and oversee the design and deployment of technology enhancements. Partner with IT to develop requirements as needed for projects Facilitate meetings, working sessions, status updates, collaborative forums, and communications as needed Partner with Sr. Manager to communicate plans, risks, and opportunities from working team up to leadership Product Performance Analytics (estimated 30% of time) Independently measure key performance indicators on an ongoing basis. Create standardized reporting views to manage performance and provide recurring readout to senior leadership Partner with advanced analytics to measure impact to patient outcomes, medical cost savings, and comprehensive quality measures (e.g., CMS) Leverage data, insights, and analytics to influence stakeholders and makes impactful, audience-tailored recommendations as appropriate Leverage data, insights, and analytics to inform iterative and agile design improvements and make stage gate recommendations to cross-enterprise leaders Strategy Planning (estimated 20% of time) Support the Sr. Manager in developing an effective communication strategy for alerting both internal and external leaders of anticipated changes, partnering with communication as needed Partner with enterprise teams to identify, size, and prioritize high-value opportunities, align on performance targets, and deliver integrated value across multiple business units Collaborate with cross-functional working teams, including technology, operations, analytics, experience, legal, payer relations, finance, and clinical to refine and prioritize key initiatives and develop action plans Drive efficient planning and ensure outcomes by implementing a strong project management discipline for action plans across your team and cross-functional partners Navigate ambiguity and change to achieve goals despite potential obstacles Required Qualifications 5+ years of experience of developing, implementing, and managing performance of pharmacy programs 5+ years of demonstrated successful leadership experience in a highly complex environment. Relevant sectors include retail, healthcare, and pharmaceuticals 2+ years of experience using SQL to query data, creating performance reporting, and conducting data analyses Proven track record of influencing others with and without authority Experience leading under pressure, adapting to changing dynamics in real time, and finding solutions that satisfy multiple ‘customers’ of the business Experience understanding and breaking down highly complex situations to deliver impactful solutions Experience collaborating effectively across different business functions, different perspectives, and different styles of leadership Excellent verbal and written communication skills, very strong interpersonal and presentation skills Ability, and willingness, to travel occasionally, Apply Now