Manager, Payment Operations & Risk
The Squarespace Payments Operations & Risk team is growing. We're looking for a manager that has a background in fraud/risk in either Payments, Merchant Risk, FinTech, online marketplaces, or similar digital businesses. You will lead a team of analysts and work with Product, Engineering, Customer Operations, Security, and Trust & Safety teams to ensure that fraudulent and high risk behavior is identified and reduced on the platform.
You will report to the Director of Payment Operations & Risk and have the option of working from our New York City headquarters (hybrid) or remotely (within the U.S.).
You'll Get To…
Partner with Payments & Risk leadership to contribute to the development of a risk department which may include things like process or product improvements, documentation, and the development of standardized procedures
Help in the design and development of a internal and external risk tools, manage risk rules to identify balance of fraud mitigation and user experience
Manage and develop a new team of Risk Analysts
Investigate/resolve escalated cases of account suspensions
Conduct merchant risk assessments and transaction level reviews
Make decisions to approve/reject/escalate users for further information
Partner with Customer Operations & Legal teams to resolve escalated client issues
Identify fraud rings and patterns of abuse
Investigate/resolve payment related issues or exceptions
Who We're Looking For…
7+ years of experience in fraud/risk in either e-commerce, FinTech, online marketplaces, or similar digital businesses
3+ years of experience managing, coaching, and leading a dispersed fraud/risk team of 5 or more
You've previously built, or have been heavily involved in the building of, a risk operations program
Knowledge of payment processing, underwriting, financial statements, and embedded Payments products
You have experience working with fraud and risk tools like Sift, Kount, Accertify, etc. and feel comfortable learning and exploring new software to improve our service
You have experience using data to back up assumptions and make recommendations
You're collaborative and know how to connect the dots between teams and manage cross-functional initiatives
Ability to assess merchant risk outside of fraud (credit, reputational, legal, etc,)
Familiar with merchant risk concepts such as: card cashing, collusion, no intent to ship, etc.
Benefits & Perks
A choice between medical plans with an option for 100% covered premiums
Fertility and adoption benefits
Access to supplemental insurance plans for additional coverage
Headspace mindfulness app subscription
Retirement benefits with employer match
Flexible paid time off
12 to 20 weeks of paid family leave
Equity plan for all employees
Pretax commuter benefit
Education reimbursement
Employee donation match to community organizations
6 Global Employee Resource Groups (ERGs)
Dog-friendly workplace
Free lunch and snacks
Private rooftop
Cash Compensation Range: $135,500 - $239,200 USD
The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.
About Squarespace
Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.
Our Commitment
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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