Manager, Customer Success Management - EMEA

The CompanyFiligran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.Filigran solutions are now trusted by over 6,000 public and private organizations worldwide. The RoleWe're looking for a Manager CSM to join Filigran's Customer Success leadership team and strengthen our European team. Based in Europe and working remotely, you will join an already established CS organization in the region, stepping in as the second CSM Manager to help scale and elevate our operations.You will own and grow relationships with our most strategic customers across Europe, while partnering closely with the VP of Customer Success EMEA to structure, optimize, and further scale the European CSM team. Your ResponsibilitiesAs a Customer SuccessOwn and manage the full customer journey for key accounts: onboarding, adoption, training, and renewalDeliver training and carry out technical missions for customers across EuropeBuild strong, proactive, and trusted relationships with strategic customers in the regionIdentify and support upsell and cross-sell opportunities in close partnership with SalesCollect and channel customer feedback to continuously improve product and service qualityTrack success metrics and leverage data to drive customer strategy and engagementAs a Regional LeadershipPartner with the VP of Customer Success EMEA and the existing CSM Manager to refine and evolve the regional CS strategy, operating model, and team structureRecruit, onboard, and mentor the CSM, driving performance and professional growthContribute to improving internal playbooks, processes, and best practices to support the growing European customer baseServe as a relay between your team and Customer leadership, ensuring alignment on priorities, escalations, and performance Who You’ll Work WithReport directly to the VP of Customer Success EMEACollaborate closely with the other European CSM Manager to ensure consistency and coverage across the regionWork closely with Customer Support Engineers (CSEs), Customer Platform Architects (CPAs), Sales, Product, and EngineeringManage and grow your CSM team as Filigran continues to expand in EuropePartner with regional Sales and Pre-Sales teamsCollaborate cross-functionally to ensure high customer satisfaction, retention, and expansion Why Join Filigran? More than just a job.We’re a fast-growing, global, and fully remote company building open-source cybersecurity solutions, increasingly powered by AI, to help defense teams anticipate threats and act faster.⭐ What we believeWe believe we do work that matters, uniting defenders into a global community to make security more open, resilient & collaborative. How we workWe do work that matters by combining strong engineering standards with emerging technologies, including AI, to move faster and smarter. What guides usWe make our work matter by building a culture grounded in our CORE values of Cohesion, Openness, Responsibility, and Equity. The principles that guide how we make decisions, treat people, and grow together, especially when no one’s watching. Compensation & BenefitsCompetitive pay + equity - everyone shares in our successRemote-first, flexible, and balanced - work that fits your lifeYour setup, your choice - pick the gear that works for youTwice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen Equal Employment OpportunityWe enable cybersecurity through inclusion - from code to culture.At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.What matters here is what you bring, not what you look like, where you’re from, or how you identify. Ready to Join Us?Apply now and help us build the future of the cybersecurity ecosystem, together.

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