Manager, Beyond Insights - Pharma Media
About us: Spring & Bond is a digital media agency and consultancy specializing in helping pharmaceutical and medical device manufacturers create robust, omnichannel media strategies for both healthcare professionals (HCPs) and consumer audiences. We emphasize transparency and client empowerment through comprehensive services, including customer journey planning, media strategy and activation, technology evaluation, in-house capability development, and training. What you'll be doing: The Manager, Beyond Insights (BI) oversees a team of analysts and leads the execution of high-quality measurement plans, reporting frameworks, and insight delivery for pharmaceutical media clients. In this role, you will optimize monthly and quarterly reporting processes, standardize KPI definitions, guide data visualization best practices, and ensure that clients receive accurate, consistent, and compelling insights. You’ll also maintain AI/NotebookLM environments, drive cross-functional alignment, and collaborate closely with Client Services, Media, Strategy, and Data Engineering. This role requires strong organizational leadership, excellent communication skills, rigorous QA standards, and the ability to translate complex data into concise, strategic recommendations. Your Responsibilities: Measurement & KPI Direction • Set the measurement direction for assigned clients, including KPI frameworks, reporting logic, and metric standardization. • Maintain consistent definitions and logic across deliverables, ensuring alignment with agency and client expectations. • Evaluate KPI shifts due to campaign changes, website updates, or tracking adjustments and guide the analytical response. Optimize Monthly & Quarterly Reporting Frameworks • Lead the structure, sequencing, and efficiency of recurring reporting cycles. • Oversee the delivery of monthly and quarterly decks, dashboards, and insight summaries. • Improve standard templates, processes, and workflows to ensure consistency and scalability. Insight Development & Data Storytelling • Guide analysts in crafting clear, insightful narratives that connect performance to business outcomes. • Lead Tableau visualization strategies and ensure dashboards present clean, intuitive, decision-ready insights. • Oversee the accuracy, clarity, and completeness of all client-facing insights. AI Environment & Knowledge Management • Maintain NotebookLM environments for the BI team, including prompt libraries, structured knowledge bases, and reusable frameworks. • Ensure analysts use AI tools effectively for summarization, QA, and analysis acceleration. Cross-Functional Partnership • Partner with Client Service leads to align on reporting expectations, timelines, and measurement needs. • Collaborate with Media and Strategy teams to support optimization recommendations and campaign measurement. • Work with Data Engineering to resolve data issues, adjust schemas, review specs, and maintain reporting continuity. Contribution to Strategic Initiatives • Support Key Media Business Question (KBQ) workshops by shaping analytical frameworks and insight approaches. • Contribute to agency-wide improvements in measurement accuracy, reporting logic, and knowledge systems. Your Qualifications: • 4-6+ years of experience in marketing analytics, digital media measurement, business intelligence, or related fields. • Experience managing analysts or leading cross-functional reporting pods. • Strong knowledge of digital media KPIs, omnichannel measurement, and HCP/DTC media environments. • Advanced experience with Tableau, including dashboard QA, visualization principles, and data storytelling. • Familiarity with ETL tools, structured data, and modern BI workflows. • Strong understanding of KPI standardization, measurement logic, and reporting automation principles. • Excellent attention to detail, especially in reviewing logic, metrics, and data integrity. • Outstanding communication skills-verbal, written, and visual. • Ability to collaborate across Media, Strategy, Account Service, and Data Engineering. • Exceptional prioritization and project management skills. Bonus Points/Preferred: • Pharma or healthcare marketing experience. • Hands-on familiarity with Snowflake, SQL, Python, or comparable analytics tools. • Experience maintaining AI/NotebookLM or knowledge-management environments. • Experience facilitating or contributing to measurement workshops or strategic planning sessions. Benefits: • Remote-first team environment • Coverage for medical, dental, and vision insurance for you and your dependents • Disability insurance plan • Matching 401K • Parental leave • Other fun health & wellness perks Spring & Bond is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Spring & Bond is a woman-owned business. Not everyone will match the above qualifications 100%. If your experiences don’t perfectly align, but you think you’d be a great addition to our team, we’d still love to hear from you. Apply tot his job