Manager Benefits Administration

Position Purpose: This position manages the administration of benefits plans through the design, development and implementation of processes and procedures including legal compliance, vendor relations, and training and development in a customer focused, cost effective, value-based manner. Key Responsibilities: • Manages daily activities of the benefits service center. • Manages the administration of all legally required processes to ensure legal compliance with all federal and state mandates. • Identifies best practices and implements changes to streamline the administration of all health and welfare benefit plans requiring consultation with, and/or the management of consultants, vendors, and other internal departments. • Executes the implementation of new benefits programs and processes and the annual enrollment process. • Manages the review of all health and welfare plan appeals and the review and resolution of all customer service and administration issues. • Manages the development of a comprehensive training program for the benefits department staff and field associates. • Delivers training for the field and call center. • Selects, develops and motivates assigned staff. Direct Manager/Direct Reports: • Typically reports to Sr Manager Benefits Administration. • No direct reports. • Typically negotiates in a competitive or adversarial environment. • Typically faces situations that are unstructured and require original approaches. • Typically considers new approaches within general policies and short-term goals when solving problems. • Typically expected to provide infrequent status reports (i.e. quarterly) to management only as appropriate. Travel Requirements: • Typically requires overnight travel less than 10% of the time. Physical Requirements: • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. • Typically requires intermittent periods of concentration and focused attention using one or more senses of low intensity and short duration. • Under regular pressure to meet deadlines, quotas and/or must frequently deal with unpleasant issues related to people or situations. Minimum Qualifications: • Must be eighteen years of age or older. • Must be legally permitted to work in the United States. Preferred Qualifications: • Experience with Benefits Administration • Experience with case management technologies used to support the customer- experience • Demonstrated critical and analytical thinking and problem-solving skills to address complex issues • Demonstrated ability to collaborate and work effectively with cross-functional teams • Demonstrated project management skills • Excellent written and verbal communication skills • Proficiency in HR systems including, but not limited to Workday and understanding of data flows and integrations • Customer-centric mindset Minimum Education: • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: • No additional education Minimum Years of Work Experience: • 7 Preferred Years of Work Experience: • No additional years of experience Minimum Leadership Experience: • None Preferred Leadership Experience: • None Certifications: • None Competencies: • None Apply tot his job