Manager - B2B Client Management
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Manager, U.S. Verticals Healthcare, B2B Client Management
The Global Commercial Services (GCS) Global and U.S. Large Enterprise Client Group (G&L) manages American Express largest and strategically important commercial clients driving differentiated value and providing solutions that meet the diverse and global needs of the companys most valuable customers. The organization is on a journey to transform and reimagine how to best position AXP in the commercial space, to ensure mutual success for our customers and American Express.
The U.S. Industry Verticals team is a client management organization with B2B specialization focused on profitably accelerating B2B penetration. The role offers a prime opportunity to be at the forefront of this strategic transformation.
This Client Manager will report to the U.S. Verticals Director focused on Healthcare. The successful candidate must have an entrepreneurial drive, a winning track record of uncovering and implementing new business opportunities, delivering differentiated and customer-first solutions and B2B payments experience.
Responsibilities:
Serve as the B2B payments expert for all commercial solutions within portfolio to deliver on the GCS value proposition
* Identify and implement portfolio growth and retention strategies within high B2B penetration and/or high growth opportunity industries by leveraging in-depth industry knowledge and client needs; Thoughtfully and quickly adapt plans and priorities when needed to achieve the desired outcome.
Build and safeguard strong client relationships to drive NPS and sustainable volume; Identify gaps in senior client relationships and with decision makers and implement strategies to bridge them.
Lead development of client renewal and expansions proposals; negotiate deal constructs and oversee implementation of solutions; Innovatively overcome complex client barriers; quickly and thoughtfully resolve escalated issues.
Build and cultivate collaborative relationships to implement customized and strategic account plans and expand supplier network and spend growth; Key partners include various divisions of American Express including by not limited to Card, Merchant, B2B Enablement, Analytics, Pricing, Risk, Finance, Legal and Marketing.
Minimum Qualifications:
Minimum of 5 years prior strategic relationship management and/or business development experience.
Knowledge of B2B, key trends, and payment processes
Results oriented with entrepreneurial approach to portfolio management; ability to proactively identify and close profitable opportunities
Ability to gain in-depth understanding of client needs to inform and execute client-focused plans with limited support and guidance
Proven relationship management and negotiation skills; experience in successfully establishing C-level relationships and within cross-functional areas within large companies
Innovative and solutions-oriented approach to overcoming barriers impacting client value or growth; Ability to effectively influence and manage change
Effective oral and written communication skills, with the ability to influence internal and external partners; to effectively present products, technical solutions, and financials to clients
Role requires ~30% travel
Additional Details: This is a fully virtual role based in the Central Region of the US. markets include: Tennessee, Illinois, Maryland/DC.
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters
Apply Now
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Manager, U.S. Verticals Healthcare, B2B Client Management
The Global Commercial Services (GCS) Global and U.S. Large Enterprise Client Group (G&L) manages American Express largest and strategically important commercial clients driving differentiated value and providing solutions that meet the diverse and global needs of the companys most valuable customers. The organization is on a journey to transform and reimagine how to best position AXP in the commercial space, to ensure mutual success for our customers and American Express.
The U.S. Industry Verticals team is a client management organization with B2B specialization focused on profitably accelerating B2B penetration. The role offers a prime opportunity to be at the forefront of this strategic transformation.
This Client Manager will report to the U.S. Verticals Director focused on Healthcare. The successful candidate must have an entrepreneurial drive, a winning track record of uncovering and implementing new business opportunities, delivering differentiated and customer-first solutions and B2B payments experience.
Responsibilities:
Serve as the B2B payments expert for all commercial solutions within portfolio to deliver on the GCS value proposition
* Identify and implement portfolio growth and retention strategies within high B2B penetration and/or high growth opportunity industries by leveraging in-depth industry knowledge and client needs; Thoughtfully and quickly adapt plans and priorities when needed to achieve the desired outcome.
Build and safeguard strong client relationships to drive NPS and sustainable volume; Identify gaps in senior client relationships and with decision makers and implement strategies to bridge them.
Lead development of client renewal and expansions proposals; negotiate deal constructs and oversee implementation of solutions; Innovatively overcome complex client barriers; quickly and thoughtfully resolve escalated issues.
Build and cultivate collaborative relationships to implement customized and strategic account plans and expand supplier network and spend growth; Key partners include various divisions of American Express including by not limited to Card, Merchant, B2B Enablement, Analytics, Pricing, Risk, Finance, Legal and Marketing.
Minimum Qualifications:
Minimum of 5 years prior strategic relationship management and/or business development experience.
Knowledge of B2B, key trends, and payment processes
Results oriented with entrepreneurial approach to portfolio management; ability to proactively identify and close profitable opportunities
Ability to gain in-depth understanding of client needs to inform and execute client-focused plans with limited support and guidance
Proven relationship management and negotiation skills; experience in successfully establishing C-level relationships and within cross-functional areas within large companies
Innovative and solutions-oriented approach to overcoming barriers impacting client value or growth; Ability to effectively influence and manage change
Effective oral and written communication skills, with the ability to influence internal and external partners; to effectively present products, technical solutions, and financials to clients
Role requires ~30% travel
Additional Details: This is a fully virtual role based in the Central Region of the US. markets include: Tennessee, Illinois, Maryland/DC.
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters
Apply Now