Manager, Admissions - REMOTE
Job Description
Job Summary
The Manager, Admissions is responsible for the daily operations of admissions and registration functions within the facility. This role oversees patient intake processes, insurance verification, point-of-service collections, and compliance with regulatory and organizational standards. The Manager leads department staff, coordinates with cross-functional teams, and supports patient experience initiatives while ensuring accuracy in patient data and financial clearance. This position plays a key role in driving efficiency, regulatory compliance, and revenue cycle performance.
As an Manager, Admissions at Community Health Systems (CHS) - SSC Sarasota, you'll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical insurance, dental insurance, vision insurance, PTO, 401K, sick time, holidays, and bonus where eligible.
Essential Functions:
• Oversees daily admissions and registration operations, ensuring accurate data entry, insurance verification, financial class assignment, and timely patient access.
• Leads and develops departmental staff through hiring, training, scheduling, coaching, and performance management.
• Ensures staff are educated and competent in hospital policies, registration procedures, compliance standards, and financial collection practices.
• Monitors departmental performance, identifying trends, tracking quality metrics, and implementing continuous improvement initiatives.
• Ensures compliance with internal policies and external regulations, including those set by The Joint Commission (TJC), CMS, and payer guidelines.
• Coordinates with internal departments such as Revenue Cycle, Case Management, Finance, and Clinical Operations to resolve issues related to patient access and registration.
• Oversees point-of-service collection efforts, supporting the achievement of collection targets and improving front-end revenue cycle results.
• Communicates effectively with patients and families regarding registration requirements, financial responsibilities, and documentation needs.
• Utilizes hospital registration and information systems to support workflow efficiency, accuracy, and reporting.
• Performs other duties as assigned.
• Complies with all policies and standards.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Required:
• Education: Bachelor's Degree in Healthcare Administration, Business Administration, or a related field. A combination of education and relevant experience may be considered in lieu of a degree
• Experience: 4-6 years of progressive experience in patient access, admissions, registration, or revenue cycle operations within a healthcare setting. 2-4 years in a leadership or supervisory role overseeing staff, workflows, and compliance in a hospital or healthcare facility
Preferred:
• Experience: Experience managing front-end patient financial services, pre-registration teams, or revenue cycle processes, with direct involvement in process improvement, staff development, and regulatory compliance
Knowledge, Skills and Abilities:
• Knowledge of patient registration workflows, insurance verification, and financial clearance processes.
• Understanding of healthcare compliance requirements, including HIPAA, TJC, and CMS regulations.
• Strong leadership and team development skills with the ability to coach, mentor, and manage staff performance.
• Ability to collaborate across departments and resolve complex operational issues.
• Excellent communication and interpersonal skills for patient interaction and interdepartmental coordination.
• Proficiency in hospital information systems, registration software, and Microsoft Office tools.
• Ability to manage multiple priorities, maintain accuracy, and drive performance improvement.
We know it's not just about finding a job. It's about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.
The Sarasota SSC operates in support of our hospitals and patients and our commitment is to provide them with exemplary revenue cycle services defined by outstanding customer service and superior revenue cycle performance. SSC Sarasota supports facilities located primarily in Florida, Georgia, Indiana, and Pennsylvania.
Community Health Systems is one of the nation's leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.
INDSSFLRCSC
Job Summary
The Manager, Admissions is responsible for the daily operations of admissions and registration functions within the facility. This role oversees patient intake processes, insurance verification, point-of-service collections, and compliance with regulatory and organizational standards. The Manager leads department staff, coordinates with cross-functional teams, and supports patient experience initiatives while ensuring accuracy in patient data and financial clearance. This position plays a key role in driving efficiency, regulatory compliance, and revenue cycle performance.
As an Manager, Admissions at Community Health Systems (CHS) - SSC Sarasota, you'll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical insurance, dental insurance, vision insurance, PTO, 401K, sick time, holidays, and bonus where eligible.
Essential Functions:
• Oversees daily admissions and registration operations, ensuring accurate data entry, insurance verification, financial class assignment, and timely patient access.
• Leads and develops departmental staff through hiring, training, scheduling, coaching, and performance management.
• Ensures staff are educated and competent in hospital policies, registration procedures, compliance standards, and financial collection practices.
• Monitors departmental performance, identifying trends, tracking quality metrics, and implementing continuous improvement initiatives.
• Ensures compliance with internal policies and external regulations, including those set by The Joint Commission (TJC), CMS, and payer guidelines.
• Coordinates with internal departments such as Revenue Cycle, Case Management, Finance, and Clinical Operations to resolve issues related to patient access and registration.
• Oversees point-of-service collection efforts, supporting the achievement of collection targets and improving front-end revenue cycle results.
• Communicates effectively with patients and families regarding registration requirements, financial responsibilities, and documentation needs.
• Utilizes hospital registration and information systems to support workflow efficiency, accuracy, and reporting.
• Performs other duties as assigned.
• Complies with all policies and standards.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Required:
• Education: Bachelor's Degree in Healthcare Administration, Business Administration, or a related field. A combination of education and relevant experience may be considered in lieu of a degree
• Experience: 4-6 years of progressive experience in patient access, admissions, registration, or revenue cycle operations within a healthcare setting. 2-4 years in a leadership or supervisory role overseeing staff, workflows, and compliance in a hospital or healthcare facility
Preferred:
• Experience: Experience managing front-end patient financial services, pre-registration teams, or revenue cycle processes, with direct involvement in process improvement, staff development, and regulatory compliance
Knowledge, Skills and Abilities:
• Knowledge of patient registration workflows, insurance verification, and financial clearance processes.
• Understanding of healthcare compliance requirements, including HIPAA, TJC, and CMS regulations.
• Strong leadership and team development skills with the ability to coach, mentor, and manage staff performance.
• Ability to collaborate across departments and resolve complex operational issues.
• Excellent communication and interpersonal skills for patient interaction and interdepartmental coordination.
• Proficiency in hospital information systems, registration software, and Microsoft Office tools.
• Ability to manage multiple priorities, maintain accuracy, and drive performance improvement.
We know it's not just about finding a job. It's about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.
The Sarasota SSC operates in support of our hospitals and patients and our commitment is to provide them with exemplary revenue cycle services defined by outstanding customer service and superior revenue cycle performance. SSC Sarasota supports facilities located primarily in Florida, Georgia, Indiana, and Pennsylvania.
Community Health Systems is one of the nation's leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.
INDSSFLRCSC