Management System Officer (MSO)

About Us: How many companies can say they’ve been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What’s the role? The Management System Officer is a Senior Manager-level role responsible for achieving Total Quality Management in a data- and process-driven service organization. This position ensures compliance with corporate standards, regulatory requirements, and local laws , while connecting with the Corporate Management System to assess compliance, performance, and reporting. Sound Interesting? Here’s what you’ll do: Enterprise Service Management Develop and govern Enterprise Service Management procedures, policies, and processes , ensuring standardization and compliance. Provide direction for Business Service Management solutions and collaborate with IT architects to implement them. Guide design and maintenance of service models, support channels, and governance frameworks . Risk Management Lead risk assessment processes across ZBS functions and geographies; evaluate impact, implement controls, and monitor effectiveness. Conduct risk assessments and audits to ensure compliance with regulations and policies. Total Quality Management Set the vision and strategy for TQM , overseeing compliance with standards (e.g., ISO 9001 ). Drive continuous improvement (Lean, Six Sigma) to enhance quality and efficiency. Monitor quality metrics , report findings, and advise operations on process impacts. Ensure compliance with accounting standards, tax laws, data privacy (GDPR/CCPA) , and anti-corruption measures . Management System Auditing Plan and execute internal audits to evaluate controls, risk management, and compliance. Prepare reports with findings and recommendations; ensure timely corrective actions. Apply data analytics to identify risks, maintain thorough documentation, and foster cross-functional collaboration. Communicate findings with management, audit committees, and regulators , ensuring compliance across jurisdictions. Partner with departments to establish strategies, promote a risk-aware culture , and provide training to audit/risk staff. Do You Qualify? Education: Bachelor’s degree in Quality Management, Business Administration, Finance, Engineering, or related field required; Master’s degree preferred . Experience: Minimum of 10+ years in Total Quality Management , preferably in a manufacturing, technology, or business service environment . Certifications: Auditor certification/accreditation according to ISO 19011 or a major ISO standard preferred. Lean Six Sigma certification highly desirable. Tools & Methodologies: Skilled with analytical tools (e.g., Celonis) and/or AI in process management. Proven expertise in process modeling (BPMN 2.0, preferably with Signavio) , including validation and implementation (e.g., V-Model). Familiarity with record management systems (preferably OpenText) . Compliance & Risk Management: In-depth knowledge of corporate standards, regulatory requirements, and risk management principles/methodologies. Core Skills: Strong analytical and problem-solving abilities , with the capability to interpret complex data and make informed decisions. Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels. Travel: Willingness for occasional travel to various ZEISS locations to support business and operational needs. Compensation The annual pay range for this position is $120,000 – $150,000 The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off. Your ZEISS Recruiting Team: Maria Khalil Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends). Originally posted on Himalayas