Managed Services Consultant - Life Sciences
Job Description:
• Provide post-go-live administrative support for multiple clients
• Solutioning and configuration of Vault applications (workflows, document types, security, fields, page layouts, notifications)
• Bulk import/export of content and data
• Ad hoc training of users and administrators
• Analysis and deployment of new product features
• Maintenance of production and sandbox environments
• Creation of regular and ad hoc customer reports
• Build long-term relationships and partner with customer administrators at life sciences companies
• Provide remote, ongoing, ad-hoc consulting services to live R&D Vault customers
• Customer-facing, non-travel role (may include occasional travel for internal events)
Requirements:
• Experience with configuring/supporting/implementing software
• Customer service or consulting experience
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Experience fulfilling customer needs and managing expectations
• Strong organizational skills with the ability to switch tasks quickly
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent relevant experience
• Project management experience (nice to have)
• Understanding of life sciences drug development process (nice to have)
• Understanding of life sciences compliance requirements (nice to have)
• Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, Next Docs, eTMF/CTMS (nice to have)
• Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT)
Benefits:
• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program
• Work Anywhere (flexibility to work from home or in the office)
• Potential eligibility for variable bonus and/or stock bonus
Apply tot his job
Apply To this Job
• Provide post-go-live administrative support for multiple clients
• Solutioning and configuration of Vault applications (workflows, document types, security, fields, page layouts, notifications)
• Bulk import/export of content and data
• Ad hoc training of users and administrators
• Analysis and deployment of new product features
• Maintenance of production and sandbox environments
• Creation of regular and ad hoc customer reports
• Build long-term relationships and partner with customer administrators at life sciences companies
• Provide remote, ongoing, ad-hoc consulting services to live R&D Vault customers
• Customer-facing, non-travel role (may include occasional travel for internal events)
Requirements:
• Experience with configuring/supporting/implementing software
• Customer service or consulting experience
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Experience fulfilling customer needs and managing expectations
• Strong organizational skills with the ability to switch tasks quickly
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent relevant experience
• Project management experience (nice to have)
• Understanding of life sciences drug development process (nice to have)
• Understanding of life sciences compliance requirements (nice to have)
• Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, Next Docs, eTMF/CTMS (nice to have)
• Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT)
Benefits:
• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program
• Work Anywhere (flexibility to work from home or in the office)
• Potential eligibility for variable bonus and/or stock bonus
Apply tot his job
Apply To this Job