LPN, Bilingual Spanish – Telephonic Care Coordinator

Job Description: • Support inbound calls from a dedicated client queue • Assist in the identification of customer health education needs through health assessment activities • Use and apply Preventive Guidelines as well as general health and wellness strategies to set goals to improve overall health of customers • Educate and refer customers to available health resources and Cigna Medical Management programs as appropriate • Provide 1:1 in-the-moment coaching to customers around behavior change opportunities to improve health status, reduce health risks, and improve quality of life • Assess readiness to change, work with customers to establish health improvement plans, and assist customers in setting personalized health goals • Empower customers with skills to provide enhanced interaction with their health care providers • Document interactions and interventions as directed in appropriate systems • Provide approved health and wellness education and send supporting materials • Persuasively explain program benefits • Communicate effectively to engage customers in health coaching programs • Complete eligibility verification with customers and provide service/process explanation • Identify incentive requirements if applicable and communicate options to customer • Ensure exceptional customer service • Use telephone, internet, mail, and internal Cigna resources to achieve optimal service levels for participants/providers • Work in a team environment under guidance of leads and supervisors • Monitor and respond to incoming messages via phone and e mail with adherence to program timeframes and client deliverables • Identify and solve issues and concerns with customers and providers • Escalate issues and concerns as appropriate to leads and supervisors Requirements: • Graduate of approved LPN/LVN program • Active and unrestricted LPN license in respective state • Bilingual in English/Spanish and ability to pass written and oral language assessment • At least 3 or more years of LPN experience in a hospital or provider's office • Bachelor’s degree preferred • Customer Service or experience in a telephonic or LPN Triage Nurse role • Computer skills and ability to talk and type at the same time, and navigate through multiple open windows and tabs • Ability to build rapport with patients • Must reside local to NW GA for periodic in person trainings and team meetings • Ability to work scheduled hours: 10:30 am – 7 pm Eastern Monday – Friday Benefits: • medical, vision, dental, and well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • a minimum of 18 days of paid time off per year • paid holidays Apply tot his job