Lowes Virtual Design Presale Coordinator REMOTE in Mooresville, North Carolina
Key Responsibilities...
Works within system-based work queue to identify activities ready for review.
Uses information submitted from the customer and stores to validate the project is in scope for virtual design team.
Contacts customers via phone to educate them on the virtual design process and schedule initial appointments with designers.
Sends, receives, and responds to questions from, central quoting, stores, and customers; communicates with others via phone, email and other communication applications.
Organizes work processes to ensure the most efficient workflow while collaborating with others (i.e., Designers, Stores, peers).
Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.
Provides relevant feedback to Supervisor regarding what is working well and not working with the Virtual Design sales model.
Draws from experience supporting the program to offer ways to improve the customer experience with the Virtual Design sales model.
Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.
Displays friendly, professional, and engaging behavior with customers in their homes through virtual/remote Appointments.
Required Qualifications
High school diploma or GED
1 year of experience in a call center, office administrative, high volume retail, service support, or similar work environment.
Lowes requires a passing Internet Speed Test. This is a mandatory requirement from the business.
Note: You can run a speed test by accessing the following: Visit Google.com and search for Google Speed Test and then click on RUN SPEED TEST.
THE REQUIRED INTERNET SPEED HAS A MINIMUM 20mb/s DOWNLOAD, 5mb/ UPLOAD
Preferred Qualifications
Bachelors degree in Business Administration, Finance or a related field
1 year or more of experience using Customer Relationship Management tool
About Lowes
Lowes Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowes operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowes supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Pay Range for CA, CO, NJ, NY, WA: $15.96 $26.59 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page (https://talent.lowes.com/us/en/benefits) .
Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range for CA, CO, NJ, NY, WA: $15.96 $26.59 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Apply Now
Works within system-based work queue to identify activities ready for review.
Uses information submitted from the customer and stores to validate the project is in scope for virtual design team.
Contacts customers via phone to educate them on the virtual design process and schedule initial appointments with designers.
Sends, receives, and responds to questions from, central quoting, stores, and customers; communicates with others via phone, email and other communication applications.
Organizes work processes to ensure the most efficient workflow while collaborating with others (i.e., Designers, Stores, peers).
Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.
Provides relevant feedback to Supervisor regarding what is working well and not working with the Virtual Design sales model.
Draws from experience supporting the program to offer ways to improve the customer experience with the Virtual Design sales model.
Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.
Displays friendly, professional, and engaging behavior with customers in their homes through virtual/remote Appointments.
Required Qualifications
High school diploma or GED
1 year of experience in a call center, office administrative, high volume retail, service support, or similar work environment.
Lowes requires a passing Internet Speed Test. This is a mandatory requirement from the business.
Note: You can run a speed test by accessing the following: Visit Google.com and search for Google Speed Test and then click on RUN SPEED TEST.
THE REQUIRED INTERNET SPEED HAS A MINIMUM 20mb/s DOWNLOAD, 5mb/ UPLOAD
Preferred Qualifications
Bachelors degree in Business Administration, Finance or a related field
1 year or more of experience using Customer Relationship Management tool
About Lowes
Lowes Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowes operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowes supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Pay Range for CA, CO, NJ, NY, WA: $15.96 $26.59 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page (https://talent.lowes.com/us/en/benefits) .
Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range for CA, CO, NJ, NY, WA: $15.96 $26.59 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Apply Now