Logistics Customer Service Representative

Are you an experienced logistics professional with a passion for delivering exceptional customer service? RemoteVA PH is looking for a Logistics Customer Service Representative to be the vital link between our clients and warehouse operations. In this role, you’ll ensure timely and accurate order processing, routing, and shipping — especially to wholesalers and retailers. You will play a key part in maintaining strong client relationships and ensuring every order is delivered seamlessly. Key Responsibilities Be the main point of contact for assigned clients: handle inquiries and provide real-time updates on orders, inventory, and shipping. Coordinate routing of orders to wholesalers, retailers, and other partners — ensuring all compliance and routing guides are followed. Monitor and track orders using Warehouse Management Systems (WMS), and communicate proactively about delays or issues. Submit routing requests, schedule carrier pickups, and follow up on shipment status to guarantee on-time deliveries. Collaborate with the warehouse team to ensure accuracy in order picking, packing, and shipping. Manage order exceptions such as cancellations, returns, and changes — while keeping clients informed. Keep thorough documentation of all client communications, updates, and resolutions. Work with the WMS Manager to improve operational processes and service levels. Requirements What We're Looking For MUST-HAVE EXPERIENCE: Routing experience with wholesalers (this is a strict requirement). Previous experience in a 3PL, logistics, or supply chain environment. Familiarity with retailer compliance standards, routing guides, and shipping procedures. Hands-on experience with Warehouse Management Systems (preferably Extensiv or similar platforms). SKILLS REQUIRED: Strong customer service orientation with a proven track record of building lasting client relationships. Clear, professional communication skills (verbal and written). Highly organized, detail-oriented, and capable of multitasking in a fast-paced setting. Proficiency in Microsoft Office (Excel, Outlook, Word) and other communication tools. Typing Speed: At least 40 WPM (a typing test is required) Benefits Work Schedule & Setup Monday to Friday | 9:00 AM – 5:00 PM EST Remote / Work-from-Home Ready to Apply? Submit your CV and portfolio to: [email protected] Originally posted on Himalayas