LOA Case Mgr, Time Away Ops
Description
At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If youd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.
The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employees situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.
This is an individual contribution (IC) role with no direct reports.
Key job responsibilities
Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
Serve as a point of contact for assigned employees (150 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
Critically assess and adjust the case management plan to an employees changing needs
Address and respond to sensitive situations
Troubleshoot issues and seek to remove barriers before, during, or after a leave event
Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
Identify and solve problems that may arise, sometimes with limited information
Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
Communicate regular updates to employees and stakeholders both verbally and in writing
Ensure compliance with standard work, federal/state regulations, and company policy
Maintain system records to ensure accurate and timely information/documentation
Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
Flexibility to work nights and weekend
Basic Qualifications
1+ years of Microsoft Office products and applications experience
Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience
Bachelors degree or 5 + years of professional or military experience. 6+ years of work experience will qualify in lieu of a Bachelors degree.
6+ months of experience as a DLS case manager supporting US Pregnancy and Parental Leaves or US Workers Compensation Leaves.
1+ year of experience in Human Resources or customer service in a leave and/or disability field.
Experience in MS Word, Excel, Access, Outlook and PowerPoint
Preferred Qualifications
2+ years of related experience in a leave of absence and/or disability claim management role
Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA
Experience working multiple projects or cases independently in environment with changing priorities
Experience working with confidential information
SPHR, PHR, or CPDM certifications, or equivalent
Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states
Experience with global service and employee delivery
Strong problem solving, time management and priority setting skills
Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
Company - Amazon Dev Center India - Hyderabad
Job ID: A2840364
Apply Now
At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If youd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.
The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employees situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.
This is an individual contribution (IC) role with no direct reports.
Key job responsibilities
Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
Serve as a point of contact for assigned employees (150 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
Critically assess and adjust the case management plan to an employees changing needs
Address and respond to sensitive situations
Troubleshoot issues and seek to remove barriers before, during, or after a leave event
Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
Identify and solve problems that may arise, sometimes with limited information
Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
Communicate regular updates to employees and stakeholders both verbally and in writing
Ensure compliance with standard work, federal/state regulations, and company policy
Maintain system records to ensure accurate and timely information/documentation
Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
Flexibility to work nights and weekend
Basic Qualifications
1+ years of Microsoft Office products and applications experience
Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience
Bachelors degree or 5 + years of professional or military experience. 6+ years of work experience will qualify in lieu of a Bachelors degree.
6+ months of experience as a DLS case manager supporting US Pregnancy and Parental Leaves or US Workers Compensation Leaves.
1+ year of experience in Human Resources or customer service in a leave and/or disability field.
Experience in MS Word, Excel, Access, Outlook and PowerPoint
Preferred Qualifications
2+ years of related experience in a leave of absence and/or disability claim management role
Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA
Experience working multiple projects or cases independently in environment with changing priorities
Experience working with confidential information
SPHR, PHR, or CPDM certifications, or equivalent
Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states
Experience with global service and employee delivery
Strong problem solving, time management and priority setting skills
Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
Company - Amazon Dev Center India - Hyderabad
Job ID: A2840364
Apply Now