Live Ops Lead

We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives.Role OverviewThe Live Ops Lead will take part in our day-to-day casino operations, creating and executing engaging promotions, tournaments, and special events that drive player retention, engagement, and monetization across our platform.Core ResponsibilitiesEvents & Promotion ManagementDesign, plan, and execute a calendar of tournaments, challenges, and special eventsCreate compelling in-game promotions that drive engagement and monetizationCoordinate themed events aligned with holidays, game launches, and marketing campaignsAnalyze event performance and iterate on strategies to improve outcomesLive Operations ExecutionManage the implementation and scheduling of live operations activitiesEnsure flawless execution of promotions, bonus events, and special featuresTroubleshoot operational issues in real-time to minimize player impactCoordinate with Platform team for technical implementation of special eventsPlayer Engagement StrategyDevelop strategies to increase daily active users and session lengthCreate and optimize engagement loops through well-timed events and rewardsWork with the retention team to implement targeted player reactivation campaignsDesign loyalty-building initiatives that encourage regular platform visitsRevenue OptimizationBalance player experience with monetization opportunities in promotional designCollaborate with Commercial Insights to optimize promotion parameters for ROIIdentify opportunities to enhance conversion through strategic event timing and rewardsAnalyze player behaviors during events to refine future monetization strategiesCross-Functional CoordinationCollaborate with Marketing on promotional messaging and communicationWork with the Casino & Content Manager to align events with game launchesPartner with Product and Engineering to implement new event featuresSupport VIP team with special events for high-value playersTools & Systems ManagementManage back-office tools for promotion scheduling and configurationDocument processes and create templates for repeatable event typesDevelop performance tracking systems for live operations activitiesTrain team members on operational tools and best practicesQualificationsRequired3+ years of experience in live operations for games or digital productsStrong project management skills with attention to detailExperience designing and implementing player engagement initiativesAnalytical mindset with ability to optimize based on performance dataBachelor's degree in Business, Marketing, or related fieldPreferredExperience specifically in social casino or gambling-adjacent industriesKnowledge of player psychology and engagement driversBackground in digital marketing or retention campaignsUnderstanding of virtual economies and player incentivesExperience with A/B testing and performance optimizationDiversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Important Security Notice: Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/arb-interactive) to begin your application. We will never request payment, banking information, or personal identification details during the application process. If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to [email protected] for verification before responding or clicking any links.

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