Legal Assistant - Case Manager

Welcome to The Advocates: Where Compassion Meets Justice We’re not just legal experts; we’re life changers. Our mission transcends mere settlements and financial gains. We’re fueled by something deeper—a soulful commitment to uplift the lives of those we meet, whether they’re our cherished clients, dedicated coworkers, or anyone who crosses our path. Why Choose the Advocates? • Advocacy for All: We believe everyone deserves an advocate. Our mission is to provide personalized, high-quality care for every client. • Employee Happiness Matters: At The Advocates, we genuinely care about our employees. We set big goals and celebrate together when we achieve them. • Rewards and Recognition: Enjoy quarterly bonuses and participate in our peer recognition programs. Schedule: Monday – Friday; WFH, $20.50/hour. Must be a resident in one of our licensed states. What You’ll Do As a Legal Assistant in our Case Management Team, you will be helping clients when they need it most (setting up claims, lost wages, medical treatment, a listening ear, etc.) • Client Support: Be the friendly face our clients rely on. You’ll listen, empathize, and provide guidance during their legal process. • Task Coordination: Manage various aspects of cases, from paperwork to follow-ups. Your organizational skills will shine here. • Communication Hub: Facilitate seamless communication between clients, attorneys, and adjusters via email, phone, and other channels. • Sensitive Information Handling: Discreetly handle confidential data with care and professionalism. • Task Tracking: Utilize our systems to keep tasks on track and ensure nothing falls through the cracks. What To Expect • Team Collaboration: You’ll work closely with colleagues across departments. Effective communication, sharing insights, and collaborating on complex cases are essential. • High-Volume Task Management: Juggling multiple cases simultaneously requires excellent organizational skills. Prioritizing tasks, meeting deadlines, and maintaining quality are crucial. • Time Management: Efficiently allocating time to each case ensures productivity. Balancing urgency with thoroughness is vital. • Team Meetings: Regular team meetings keep everyone informed, aligned, and up to date. Staying current with changes and updates is essential. • Case Review: Periodically assessing case phases ensures they remain on track. Adjustments, if needed, contribute to successful outcomes. • Metrics Goals: Monthly performance metrics guide your progress. Meeting targets reflects your impact on client satisfaction and team success. • Quarterly Team Goals: Collaborating on broader team objectives fosters growth and collective achievement. What You’ll Need • Case Management or Coordination: While not a strict requirement, a background in case management or any form of coordination role is highly preferred. • Customer Service Experience: since this is a client-facing role, experience in customer service is needed. • Communication Skills: Ability to communicate effectively with clients, attorneys, and team members. • Organizational Skills: Proficiency in using computer systems and task flows to manage and track tasks. • Empathy: Ability to understand and share the feelings of others, particularly when dealing with clients’ cases. • Attention to Detail: You excel at delivering error-free reports within tight deadlines. As an ideal candidate for this role, you possess a unique blend of skills and qualities that make you well-suited to managing high-volume tasks. Whether you’ve worked in medical fields, call centers, or office settings, your commitment to putting people first drives your success. Benefits • Medical Insurance Coverage: HSA or Traditional • Charitable Time Off: Give back; make a difference. • Family First: Paid parental leave because life’s greatest case is family. • Dental and Vision Insurance: Dental and vision insurance options are available. • 401k Plan: Employees can participate in our 401k retirement savings plan. • Applicants must be currently authorized to work in the United States on a full-time basis. Join our dynamic team and make a difference in the lives of our clients. Apply today! Apply tot his job