Lead Trade Services Processor
About the position About this role: Wells Fargo is seeking a Lead Trade Services Processor as a part of US Trade Services Standby Letters of Credit Team with Commercial Lending Operations Division. Learn more about the career areas and business divisions at wellsfargojobs.com. In this role, you will: Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards Guide individuals on complex tasks including amending letters of credit, processing documentary and direct collections in accordance with Trade Services standards Assist leaders in training staff on new products or procedures and coordinate workflow in the absence of leadership Prioritize work and provide day-to-day leadership to team Identify opportunities for additional product sales through client referrals and make recommendations to changes in existing policies and procedures Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements Responsibilities • Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products • Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards • Guide individuals on complex tasks including amending letters of credit, processing documentary and direct collections in accordance with Trade Services standards • Assist leaders in training staff on new products or procedures and coordinate workflow in the absence of leadership • Prioritize work and provide day-to-day leadership to team • Identify opportunities for additional product sales through client referrals and make recommendations to changes in existing policies and procedures • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals • Interact with internal customers • Receive direction from leaders and exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements Requirements • 6+ years of Trade Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Nice-to-haves • 2+ years in a role with exposure to BSA/AML, Sanctions and Anti-boycott policies and procedures, and demonstrates an ability to understand and consistently adhere to procedures related to these subjects • 1-2 years experience with processing Standby letters of credit • CDCS (Certified Documentary Credit Specialist) certification • Certified Anti Money Laundering Specialist (CAMS) or ACAMS Trade Based Money Laundering Certificate • Knowledge and understanding of risk management in credit, market, or operations • Knowledge and understanding of global banking: payment products, business trade, structured finance, and credit • Knowledge and understanding of wholesale lending products such as letters of credit, leases, and traded products • Knowledge and understanding of technology testing: unit, integration, and system testing • Possess the written and verbal communication skills to provide clear and concise risk escalations • Demonstrates the inter-personal skills to identify and appropriately act upon scenarios requiring escalation or further due diligence • Client service focus with the ability to listen to customer's needs, elicit information, comprehend issues/needs, and recommend solutions • Outstanding problem-solving skills • Sound analytical skills • Experienced time management skills with the ability to meet deadlines • Excellent verbal, written, and interpersonal communication skills • Ability to work in a fast-paced deadline driven environment • Excellent attention to detail and accuracy skills • Sound organizational, multitasking, and prioritizing skills • Ability to work independently and in a team environment • Intermediate Microsoft Office (Word, Excel, and Outlook) skills • Fast and accurate keying skills