Lead Sr Staff Technical Writer
About the position
Responsibilities
• Write technical documentation according to best practices and style guidelines.
• Manage a team of Technical Writers and oversee project delivery.
• Oversee complex overhauls of the Knowledge Portal documentation.
• Ensure quality user experience through user feedback and usage data.
• Edit existing content and act as a peer reviewer for other writers.
• Publish documentation as online help and maintain it as needed.
• Collaborate with product managers and designers to obtain product descriptions and design mockups.
• Gather information from user experience research to improve documentation.
• Use source control tools to track changes to documents.
• Create or select visuals such as charts, diagrams, and screenshots.
Requirements
• Bachelor's degree in Technical Writing, Technical Communication, Computer Science or related field.
• Seven years of experience in technical writing or related role.
• Experience with writing, editing, and publishing online technical content.
• Experience working with product managers, engineers, and client services to understand customer needs.
• Five years of experience with technical content authoring and content management tools.
• Experience following established best practices for writing and contributing to guidelines.
• Two years of experience with light code modifications (HTML, CSS, JavaScript, XML, or Markdown).
• Experience creating visual content as part of published written content.
Benefits
• Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents.
• Retirement benefits including a 401k plan and company match.
• Short and long-term disability coverage.
• Basic life insurance.
• Well-being benefits.
• Reimbursement for certain tuition expenses.
• Parental leave.
• Sick time of 1 hour per 30 hours worked.
• Vacation time up to 120 hours in the first year and 160 hours thereafter.
• Around 13 paid holidays per year.
• Employee Stock Purchase Plan allowing purchase of company stock at a discount.
Apply Now
Apply Now
Responsibilities
• Write technical documentation according to best practices and style guidelines.
• Manage a team of Technical Writers and oversee project delivery.
• Oversee complex overhauls of the Knowledge Portal documentation.
• Ensure quality user experience through user feedback and usage data.
• Edit existing content and act as a peer reviewer for other writers.
• Publish documentation as online help and maintain it as needed.
• Collaborate with product managers and designers to obtain product descriptions and design mockups.
• Gather information from user experience research to improve documentation.
• Use source control tools to track changes to documents.
• Create or select visuals such as charts, diagrams, and screenshots.
Requirements
• Bachelor's degree in Technical Writing, Technical Communication, Computer Science or related field.
• Seven years of experience in technical writing or related role.
• Experience with writing, editing, and publishing online technical content.
• Experience working with product managers, engineers, and client services to understand customer needs.
• Five years of experience with technical content authoring and content management tools.
• Experience following established best practices for writing and contributing to guidelines.
• Two years of experience with light code modifications (HTML, CSS, JavaScript, XML, or Markdown).
• Experience creating visual content as part of published written content.
Benefits
• Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents.
• Retirement benefits including a 401k plan and company match.
• Short and long-term disability coverage.
• Basic life insurance.
• Well-being benefits.
• Reimbursement for certain tuition expenses.
• Parental leave.
• Sick time of 1 hour per 30 hours worked.
• Vacation time up to 120 hours in the first year and 160 hours thereafter.
• Around 13 paid holidays per year.
• Employee Stock Purchase Plan allowing purchase of company stock at a discount.
Apply Now
Apply Now