Lead Solutions Engineer - Contact Center
Job title: Lead Solutions Engineer - Contact Center in San Antonio, TX at The Panther Group
Company: The Panther Group
Job description: Our client, a fast-growing technology consulting firm is seeking a Lead Solutions Engineer to help deliver innovative technical solutions within the CRM and contact center space. This is a client-facing role requiring a combination of strong technical expertise, consulting acumen, and strategic solution design experience. This position is fully remote.Responsibilities:
Collaborate directly with clients, support business development efforts, and work closely with internal delivery teams to implement tailored, high-quality technical solutions.
Architect and lead the implementation of technical solutions across the contact center ecosystem, including AI-powered knowledge bases, intelligent chatbots, and CRM system integrations.
Develop proof-of-concepts (POCs) that demonstrate solution capabilities and align with client goals.
Gather technical and business requirements from clients and translate them into scalable, actionable designs.
Serve as the primary bridge between technical and non-technical stakeholders, ensuring alignment throughout project delivery.
Partner with business development and sales teams during client engagements to provide subject matter expertise on contact center technologies and platforms.
Contribute to proposal development and RFP responses with technically sound and client-aligned solutions.
Engage in pre-sales activities by providing technical consultation and establishing trust with prospective clients.
Ensure successful and high-quality delivery of solutions according to best practices and client expectations.
Conduct design and code reviews to uphold technical standards and ensure scalability and maintainability.
Identify technical risks and proactively develop mitigation strategies throughout the project lifecycle.
Requirements:
Bachelors degree in Computer Science or related field.
Minimum of 5 years in a technical leadership role with a focus on enterprise solutions.
Strong development background with proficiency in .NET technologies (e.g., ASP.NET, .NET Core) and modern JavaScript frameworks (e.g., Angular, React).
Hands-on experience with cloud platforms, particularly Microsoft Azure services such as Azure DevOps, Azure Functions, Logic Apps, and Azure Kubernetes Service (AKS).
Experience with relational databases, particularly Microsoft SQL Server.
Deep understanding of contact center ecosystems and platforms, including CRM tools (e.g., Salesforce, Zendesk), cloud contact centers (e.g., Amazon Connect), and AI-driven customer support technologies.
Extensive consulting experience with client engagement throughout the full solution lifecyclefrom discovery to delivery.
Strong knowledge of API integration and data flow architecture between enterprise platforms.
Exceptional communication and presentation skills, with the ability to effectively convey technical concepts to business stakeholders.
Relevant technical certifications such as AWS (Solutions Architect, Developer), Azure (Solutions Architect, AI Engineer, DevOps), or certifications in major CRM platforms are a plus.
Experience with AI/ML solutions in customer service contexts, including AI chatbots and smart knowledge base systems.
Familiarity with Agile development, DevSecOps practices, and continuous integration/delivery pipelines.
Expected salary:
Location: San Antonio, TX
Apply for the job now!
Apply Now
Company: The Panther Group
Job description: Our client, a fast-growing technology consulting firm is seeking a Lead Solutions Engineer to help deliver innovative technical solutions within the CRM and contact center space. This is a client-facing role requiring a combination of strong technical expertise, consulting acumen, and strategic solution design experience. This position is fully remote.Responsibilities:
Collaborate directly with clients, support business development efforts, and work closely with internal delivery teams to implement tailored, high-quality technical solutions.
Architect and lead the implementation of technical solutions across the contact center ecosystem, including AI-powered knowledge bases, intelligent chatbots, and CRM system integrations.
Develop proof-of-concepts (POCs) that demonstrate solution capabilities and align with client goals.
Gather technical and business requirements from clients and translate them into scalable, actionable designs.
Serve as the primary bridge between technical and non-technical stakeholders, ensuring alignment throughout project delivery.
Partner with business development and sales teams during client engagements to provide subject matter expertise on contact center technologies and platforms.
Contribute to proposal development and RFP responses with technically sound and client-aligned solutions.
Engage in pre-sales activities by providing technical consultation and establishing trust with prospective clients.
Ensure successful and high-quality delivery of solutions according to best practices and client expectations.
Conduct design and code reviews to uphold technical standards and ensure scalability and maintainability.
Identify technical risks and proactively develop mitigation strategies throughout the project lifecycle.
Requirements:
Bachelors degree in Computer Science or related field.
Minimum of 5 years in a technical leadership role with a focus on enterprise solutions.
Strong development background with proficiency in .NET technologies (e.g., ASP.NET, .NET Core) and modern JavaScript frameworks (e.g., Angular, React).
Hands-on experience with cloud platforms, particularly Microsoft Azure services such as Azure DevOps, Azure Functions, Logic Apps, and Azure Kubernetes Service (AKS).
Experience with relational databases, particularly Microsoft SQL Server.
Deep understanding of contact center ecosystems and platforms, including CRM tools (e.g., Salesforce, Zendesk), cloud contact centers (e.g., Amazon Connect), and AI-driven customer support technologies.
Extensive consulting experience with client engagement throughout the full solution lifecyclefrom discovery to delivery.
Strong knowledge of API integration and data flow architecture between enterprise platforms.
Exceptional communication and presentation skills, with the ability to effectively convey technical concepts to business stakeholders.
Relevant technical certifications such as AWS (Solutions Architect, Developer), Azure (Solutions Architect, AI Engineer, DevOps), or certifications in major CRM platforms are a plus.
Experience with AI/ML solutions in customer service contexts, including AI chatbots and smart knowledge base systems.
Familiarity with Agile development, DevSecOps practices, and continuous integration/delivery pipelines.
Expected salary:
Location: San Antonio, TX
Apply for the job now!
Apply Now