Lead Remote Care Coordinator (Hyderabad, Telangana, IN)

Remote Patient Care Coordinator – Eligibility & Job Description - India We are looking at Remote Patient Care Coordinator talent at India location to manage our Epic EHR In-Basket. Eligibility Criteria Education: B.Sc. or M.Sc. in Health Science, healthcare administration or related field or an equivalent combination of education and experience Experience: B.Sc. or M.Sc. in Health Science, healthcare administration or related field or an equivalent combination of education and experience MBA preferrable in Healthcare/ Hospital Administration 3 to 5 years of progressively responsible experience in a clinical healthcare setting, with demonstrated knowledge in medical terminology and clinical workflows. Demonstrated excellence in attendance, reliability, punctuality in a fast-paced health care environment. Ability to adapt to changing workflows, patient volumes and service needs including cross coverage across teams and physical locations. Epic/MyChart proficiency, including in basket Message, Patient Lists, Referrals, Appointment Requests, discharge workflows and more. Demonstrated interest in professional growth, mentorship or precepting. Including onboarding and supporting new team members. Job Description The remote patient care coordinator provides support services by working closely and communicating with the clinical team including providers, physician assistants, and nurse practitioners to complete administrative and clinical responsibilities. The remote patient care coordinator will be performing various administrative, patient/providers communication and few duties while being aware and staying abreast with various legal and ethical protocols. Performing duties remotely/from Providence Global Centre location . Maintaining confidentiality of patient-related data, protected health information (PHI) and comply with HIPPA and institutional policies. Responsibilities Managing Epic In basket for different workflows such as Referral Requests, Appointment Requests and more. Ensuring that all the messages have the necessary and accurate response and actions as per the standard operating procedures. Time Management: Effectively manage time and prioritize tasks, as they may need to handle multiple responsibilities simultaneously. Technical skills: Proficiency in using technology and software tools commonly used in remote healthcare, such as electronic health records (EHR) systems, telehealth platforms, and other communication tools, is important. Communication skills: Strong verbal and written communication skills are essential to effectively interact with patients, healthcare providers, and other team members remotely. Medical knowledge: A good understanding of medical terminology, basic medical procedures, and healthcare regulations is necessary to fulfill the responsibilities. Attention to detail: The Remote Patient Care Coordinator must be detail-oriented, as accurate documentation and data entry are crucial for maintaining patient records and providing quality care. Language proficiency: Depending on the patient population and employer requirements, fluency in one or more languages, including English is necessary.