Lead IT Analyst
Job descriptionRole: HALO ITSM SMELocation: Offshore / Remote – Bangalore, Hyderabad, Chennai, Noida (in order of preferences )Experience: 4–8 yrs in ITSM tools with hands-on experience in HaloITSM preferred. Roles & Responsibilities:Support HALO instance setup and configurationConfigure ticketing, service desk workflows, SLAs, and automation rulesSet up service desk modules (Incident / Service Request)Assist with basic integrations (email, AD, APIs)Support service catalog, forms, and reports configuration Required SkillsExperience with HaloITSM administration and configurationUnderstanding of ITIL processes (Incident, Problem, Change, Service Request)Experience with workflow automation and business rulesRange of Year Experience-Min Year4Physical LocationBangalore - Campus QualificationsAny Degree or DiplomaRange of Year Experience-Max Year8
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