Lead Insights Analyst, Customer Insights
Job Description:
• Analyzing customer sentiment data collected from internal users & external audiences to identify pain points & opportunities
• Pulling internal data across different data sources to size impact on KPIs
• Creating presentations that combine quantitative findings with qualitative insights
• Working with various Business Operations stakeholders on identifying key questions, translating to a project plan, and sharing back findings & recommendations
Requirements:
• 4+ years of experience in an analytical role, with intermediate SQL and some experience with dashboarding software
• Healthcare experience in either the patient, provider, or payor spaces
• Experience working with projects that use data to drive improvements in customer experiences
• Love building presentations & data visualizations – telling both the customer story and the business impact
Benefits:
• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
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• Analyzing customer sentiment data collected from internal users & external audiences to identify pain points & opportunities
• Pulling internal data across different data sources to size impact on KPIs
• Creating presentations that combine quantitative findings with qualitative insights
• Working with various Business Operations stakeholders on identifying key questions, translating to a project plan, and sharing back findings & recommendations
Requirements:
• 4+ years of experience in an analytical role, with intermediate SQL and some experience with dashboarding software
• Healthcare experience in either the patient, provider, or payor spaces
• Experience working with projects that use data to drive improvements in customer experiences
• Love building presentations & data visualizations – telling both the customer story and the business impact
Benefits:
• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
Apply tot his job
Apply To this Job