Lead Analyst, Business Operations - Innovations
Lead Business Operations Analyst for EDPlan Innovations will support EDPlan Health Nursing and Mental Behavioral Health modules.
Duties and Responsibilities
• Provides Tier 2 support via Zendesk helpdesk
• Collaborate with Client Success Partner and Technical Business Analyst to develop recommendations to solve problems and issues related to business operations
• Communicates with other departments as necessary; implements best practices both internal and external.
• Conducts quantitative and qualitative analysis for Health module EHR analytics using Business Objects or other similar tools.
• Ability to work with clients and support data integration efforts with the goal of automation.
• Presents findings to team members and clients regarding system reporting and functionality.
• Performs special projects independently upon request or in support of independent initiatives
Required Skills
• Expertise or ability to independently learn a variety of EDPlan concepts, practices, and procedures.
• Relies on experience, judgment, and input from Technical Business Analyst and Lead Client Success Partner to plan and accomplish goals.
• Creative problem-solving ability and results-orientation.
• Commitment to exceptional client service and ability to lead confidently.
• Dedication to accomplishing goals and challenges presented by clients and management.
• Ability to interact with various levels of management and clients.
• Flexible, self-starter possessing intellectual curiosity.
• Ability to move multiple projects forward within a specific timeline and budget while working at a detailed level.
• Strong analytical and data analysis skills.
• Attention to detail and ability to work with large data sets while ensuring accurate results.
• Able to follow, critically evaluate, and improve upon current processes.
• Ability to recognize issues and identify solutions.
• Excellent oral presentation and written communication skills.
• Solid organizational and time management skills.
• Demonstrated expertise in all MS Office products and Tableau or other visual analytics software
Qualifications
• Bachelor's degree preferred or additional relevant years' experience required;
• 7 + years related experience; Previous supervisory experience; Related public sector experience in the areas of administration, information technology, and finance or business operations.
Supervisory Responsibility
• None
Working Conditions
• Remote
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.
Compensation:
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
Range: $95,000-$115,000
#LI-AH1
#LI-remote
PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.
Apply tot his job
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Duties and Responsibilities
• Provides Tier 2 support via Zendesk helpdesk
• Collaborate with Client Success Partner and Technical Business Analyst to develop recommendations to solve problems and issues related to business operations
• Communicates with other departments as necessary; implements best practices both internal and external.
• Conducts quantitative and qualitative analysis for Health module EHR analytics using Business Objects or other similar tools.
• Ability to work with clients and support data integration efforts with the goal of automation.
• Presents findings to team members and clients regarding system reporting and functionality.
• Performs special projects independently upon request or in support of independent initiatives
Required Skills
• Expertise or ability to independently learn a variety of EDPlan concepts, practices, and procedures.
• Relies on experience, judgment, and input from Technical Business Analyst and Lead Client Success Partner to plan and accomplish goals.
• Creative problem-solving ability and results-orientation.
• Commitment to exceptional client service and ability to lead confidently.
• Dedication to accomplishing goals and challenges presented by clients and management.
• Ability to interact with various levels of management and clients.
• Flexible, self-starter possessing intellectual curiosity.
• Ability to move multiple projects forward within a specific timeline and budget while working at a detailed level.
• Strong analytical and data analysis skills.
• Attention to detail and ability to work with large data sets while ensuring accurate results.
• Able to follow, critically evaluate, and improve upon current processes.
• Ability to recognize issues and identify solutions.
• Excellent oral presentation and written communication skills.
• Solid organizational and time management skills.
• Demonstrated expertise in all MS Office products and Tableau or other visual analytics software
Qualifications
• Bachelor's degree preferred or additional relevant years' experience required;
• 7 + years related experience; Previous supervisory experience; Related public sector experience in the areas of administration, information technology, and finance or business operations.
Supervisory Responsibility
• None
Working Conditions
• Remote
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.
Compensation:
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
Range: $95,000-$115,000
#LI-AH1
#LI-remote
PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.
Apply tot his job
Apply To this Job