Knowledge Base Content Developer (Remote)
About
Position Title: Knowledge Base Content Developer
Location: Fountain Valley, CA.
Qualifications
Bachelor's degree in Technical Writing, Communications, Information Management, Instructional Design, English, or a related field. 2-5 years of professional experience in content development, knowledge management, technical writing, or related fields. Demonstrated experience creating and maintaining knowledge base content, including FAQs, guides, tutorials, SOPs, and flowcharts. Proven ability to collaborate with subject matter experts (SMEs) and cross-functional teams to gather and validate information. Proficiency in content authoring tools and platforms (e.g., Microsoft Office Suite, Confluence, ServiceNow, Zendesk, Salesforce Knowledge). Familiarity with markup languages (HTML/CSS, Markdown) is a plus. Ability to design and implement macros, templates, and automated tools (e.g., in Excel or Google Sheets). Strong organizational and editorial skills, with experience maintaining style guides, templates, and content standards. Understanding of SEO principles and best practices for content discoverability. Experience using analytics and user feedback to evaluate and improve knowledge content. Excellent written and verbal communication skills with a strong focus on clarity, usability, and tone.
Responsibilities To Include
Responsible for creating all departmental training and reference materials specified below. Research, organize, and create high-quality content to populate the OEM's knowledge base. Collaborate with subject matter experts and stakeholders to gather information and ensure accuracy of knowledge base articles. Develop and maintain a content strategy for the knowledge base to ensure it aligns with company goals and user needs. Write clear, concise, and user-friendly documentation, flowcharts, Frequently Asked Questions (FAQs), guides, and tutorials that address common user questions and problems. Ensure that all content is structured and formatted for easy navigation and accessibility. Maintain and revise existing knowledge base articles to reflect policy or procedural updates. Implement best practices for search engine optimization (SEO) to improve the discoverability of knowledge base content. Monitor user feedback and analytics to identify areas where knowledge base content can be improved or expanded. Report up to date with industry trends and best practices in knowledge management and content development. Maintain documentation standards, style guides, and templates to ensure consistency across the knowledge base. Ensuring Agent and Lead Workbooks and tools are being managed and updated - this may also include creating new macros and functionality.
The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.
The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Advantage Technical With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com. Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Nice-to-have skills
• Technical Writing
• ServiceNow
• HTML
• CSS
• SEO
• California, United States
Work experience
• Content
Languages
• English
Apply Now
Position Title: Knowledge Base Content Developer
Location: Fountain Valley, CA.
Qualifications
Bachelor's degree in Technical Writing, Communications, Information Management, Instructional Design, English, or a related field. 2-5 years of professional experience in content development, knowledge management, technical writing, or related fields. Demonstrated experience creating and maintaining knowledge base content, including FAQs, guides, tutorials, SOPs, and flowcharts. Proven ability to collaborate with subject matter experts (SMEs) and cross-functional teams to gather and validate information. Proficiency in content authoring tools and platforms (e.g., Microsoft Office Suite, Confluence, ServiceNow, Zendesk, Salesforce Knowledge). Familiarity with markup languages (HTML/CSS, Markdown) is a plus. Ability to design and implement macros, templates, and automated tools (e.g., in Excel or Google Sheets). Strong organizational and editorial skills, with experience maintaining style guides, templates, and content standards. Understanding of SEO principles and best practices for content discoverability. Experience using analytics and user feedback to evaluate and improve knowledge content. Excellent written and verbal communication skills with a strong focus on clarity, usability, and tone.
Responsibilities To Include
Responsible for creating all departmental training and reference materials specified below. Research, organize, and create high-quality content to populate the OEM's knowledge base. Collaborate with subject matter experts and stakeholders to gather information and ensure accuracy of knowledge base articles. Develop and maintain a content strategy for the knowledge base to ensure it aligns with company goals and user needs. Write clear, concise, and user-friendly documentation, flowcharts, Frequently Asked Questions (FAQs), guides, and tutorials that address common user questions and problems. Ensure that all content is structured and formatted for easy navigation and accessibility. Maintain and revise existing knowledge base articles to reflect policy or procedural updates. Implement best practices for search engine optimization (SEO) to improve the discoverability of knowledge base content. Monitor user feedback and analytics to identify areas where knowledge base content can be improved or expanded. Report up to date with industry trends and best practices in knowledge management and content development. Maintain documentation standards, style guides, and templates to ensure consistency across the knowledge base. Ensuring Agent and Lead Workbooks and tools are being managed and updated - this may also include creating new macros and functionality.
The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.
The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Advantage Technical With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com. Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Nice-to-have skills
• Technical Writing
• ServiceNow
• HTML
• CSS
• SEO
• California, United States
Work experience
• Content
Languages
• English
Apply Now