Key Account Manager National Account (Birmingham, GB, B6 4AG)

It's more than a job


With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.
‎ Challenge yourself and come on board for an exceptional experience. Are you ready to help shape the future of logistics? We are looking for a highly motivated Key Account Manager – National Accounts to join our team.
This is a national role, so you can be based anywhere in the UK. As a Key Account Manager (KAM), you will be responsible for managing the end-to-end commercial customer journey, including both relationship management and business development activities.
Approximately 80% of the role will focus on proactively identifying and securing new customers to expand the account base and drive business growth, with the remaining 20% dedicated to managing and developing existing accounts. All activities will be guided by a continuously evolving and agreed account plan and customer strategy.
You will build, maintain and develop strong, direct relationships with key customer stakeholders, and deliver key account management activities in line with national Key Account guidelines.How you create impact
Actively hunting for new customers to expand the portfolio and drive business growth
Directly manages accounts, in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio
Understands the customers organization and decision making process
Understands the customers business model and business environment as well as the competitive environment of the customer
Negotiates rates and service contracts with customers in alignment with the BU’s and ensures all commercial requirements are documented and maintained as needed by the BU’s
Understand, at an expert level, the service offerings of KN
Complies with KN sales management processes and systems and ensures correct and timely updates (CRM/CoreLog system)
Monitors monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions taken in case of deviations (incl. timely / accurate reporting)
What we would like you to bring
Knowledge and proven experience within a broad range of vertical topics (incl. supply chain)
Proven business development track record (up and cross selling, solutions/consultative)
Able to manage internal and external stakeholders
Competitive in nature that will drive opportunities to a win
What's in it for you If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.Company Car: Enjoy a hassle-free commute with a company car.
Who we are


Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

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