Junior Technical Support Specialist for 24/7 Live-Chat Team at blithequark - Banking Technology Experts
Join the blithequark Team: Revolutionizing Mobile and Online Banking Technology At blithequark, we're pioneers in the mobile and online banking technology sector, dedicated to delivering cutting-edge solutions that transform the way banking services are accessed and utilized worldwide. Our commitment to innovation and customer satisfaction has established us as a leader in the industry. We're now seeking a talented and motivated Junior Technical Support Specialist to join our 24/7 live-chat team, providing top-notch support to our clients and end-users. About the Role This is an exciting entry-level opportunity to be part of a dynamic team that is passionate about delivering exceptional technical support. As a Junior Technical Support Specialist, you will be the frontline representative of blithequark, working directly with clients and end-users to resolve technical queries and issues related to our mobile and online banking solutions. You'll be working under the guidance of a team manager, collaborating with other departments, and be an integral part of our technical team. Key Responsibilities In-depth Product Knowledge: Develop a comprehensive understanding of our banking software and apps to effectively support clients. Collaboration: Work closely with software technicians, technical support teams, and developers to resolve complex technical issues. Troubleshooting: Examine technical logs to identify and resolve issues encountered during the 24/7 client support project. Technical Communication: Handle technical processes and communicate them effectively to less-technical individuals, ensuring clarity and understanding. Quality Management: Manage, monitor, and improve the quality of the tech support process, ensuring high standards are maintained. Essential Qualifications and Skills Language Proficiency: Excellent written and spoken English skills are mandatory for effective communication with clients and team members. Customer Relationship: Ability to establish and maintain a good working relationship with customers, providing them with a positive experience. Troubleshooting Ability: Solid troubleshooting skills to identify and resolve technical issues efficiently. Technical Learning: Ability to learn technical skills quickly and adapt to new technologies and processes. Dynamic Workload Management: Capability to manage a dynamic workload with multiple concurrent tasks, prioritizing effectively. Preferred Qualifications and Skills Banking Live-Chat Experience: Previous experience in banking live-chat support is considered a significant asset. Technical Support Background: Experience in technical support roles, especially in the banking or financial sector. Dialogflow Experience: Familiarity with Dialogflow or similar technologies can be beneficial. Mobile Platforms Knowledge: Experience with various mobile phone platforms, particularly iOS and Android. Project Management: Project management experience can be an added advantage. US Banking System Knowledge: Understanding of the US banking system and previous experience working with US-based customers. Career Growth and Learning Opportunities At blithequark, we're committed to the growth and development of our team members. As a Junior Technical Support Specialist, you'll have the opportunity to: Enhance your technical skills through our comprehensive training programs and continuous learning opportunities. Develop your communication and customer service skills by working directly with clients and end-users. Grow within the company by taking on additional responsibilities and progressing to more senior roles. Work Environment and Company Culture blithequark offers a fully remote work environment, allowing you to work from anywhere and maintain a healthy work-life balance. Our team is international, friendly, and easy-going, providing a supportive and collaborative atmosphere. We also offer: A competitive salary and long-term employment opportunities. A community of practice with regular knowledge sharing among colleagues. Internet compensation to support your remote work setup. Working Hours and Schedules We operate on various shift schedules to ensure 24/7 coverage. The available schedules include: 4-shift schedule: Monday to Friday, with rotations between 12 am - 9 am US EST and 4 pm - 12 am US EST, and full coverage on weekends. 2-shift schedule: Rotations between 9 pm - 9 am CST and 9 am - 9 pm CST. 5-day shift: Sunday to Thursday or similar, 11 am - 7 pm EST. Why Join blithequark? By joining blithequark, you'll become part of a pioneering team in the mobile and online banking technology sector. You'll have the chance to work on exciting projects, develop your skills, and contribute to delivering exceptional customer experiences. Our commitment to innovation, customer satisfaction, and employee growth makes us an ideal place to build your career. If you're a motivated and technically inclined individual looking for a challenging and rewarding role, we encourage you to apply for the Junior Technical Support Specialist position at blithequark. Join our team and be part of revolutionizing the future of banking technology. Apply Now! Apply for this job