Join Today: Manager, Customer Success
Job Highlights:Position: Manager, Customer SuccessCompany: WorkwarpCompensation: a competitive salaryLocation: RemoteStart Date: Immediate openings available  Manager, Customer Success Manager UK/I Market
As a Manager of our UK/I Customer Success team, you will be responsible for hiring, training, coaching, and managing a team of new and established Customer Success Managers in a fast-paced and rapidly changing environment. In this role, you will work closely with Customer Success leadership to help build a team of world-class CSMs, while executing and improving customer retention playbooks. As part of our customer success-focused, results-driven organization youÂll be responsible for maintaining a high standard of customer experience and driving sustainable, long-term customer happiness. We are looking for someone that is effective, adaptable, flexible and analytical.
This role is available in office, hybrid working or fully remote in our EMEA locations
In This Role YouÂll Get To
 Manage approximately 10-12 members of the EMEA UK/I (Small Business) CSM Team
 Coordinate with recruiting and internal teams to recruit, hire, and train new... people
 Serve as a coach and a leader, helping to develop the skills of your team so they are able to achieve their metrics and career goals
 Maintain a high level of team engagement and motivation
 Display an ability to build confidence and trust in your direct reports
 Supporting and directing new and experienced CSMs in strategies to build lasting relationships with customers
 Be accountable for the health and retention of 1,500-2,000 EMEA customers
 Proactively identify areas for innovation and improvement within the CSM Team, and drive collaborative developments within our existing playbooks
 Manage day-to-day operations, goal setting, career development, performance management, and growth of team members
 Analyze customer and performance data to make informed decisions about operational and procedural changes
 Maximize efficiency in a constantly changing and growing environment where the process is fluid and creative and unique solutions are desired
We Are Looking For People Who Have
 Experience working in a people management role
 Fluency in English
 Experience recruiting, coaching, and developing team members
 Experience managing a customer success team is a distinct advantage
 Proven leadership ability to motivate, influence, develop and empower employees to achieve their best
 Experience working effectively with all levels of management
 Experience handling customer escalations
 Experience managing a revenue number and maintaining a forecast
 Self-motivated, entrepreneurial in nature, comfortable and experienced in change management
 Proven and consistent track record of executing against retention strategies and delivering target in excess of company expectations
 Excellent leadership, organizational and problem solving/decision making skills
 Ability to manage multiple projects while maintaining strict attention to details
 Ability to adapt quickly to new software and constantly changing business requirements
 Use data to analyze results and make data-driven decisions
 Ability to communicate effectively in small and large groups
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please donÂt hesitate to apply  weÂd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether youÂre a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, youÂll also attend other in-person events such as HubSpotÂs annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers needs at any stage of growth. WeÂre also building a company culture that empowers people to do their best work. If that sounds like something youÂd like to be part of, weÂd love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpotÂs use of your personal information Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now
As a Manager of our UK/I Customer Success team, you will be responsible for hiring, training, coaching, and managing a team of new and established Customer Success Managers in a fast-paced and rapidly changing environment. In this role, you will work closely with Customer Success leadership to help build a team of world-class CSMs, while executing and improving customer retention playbooks. As part of our customer success-focused, results-driven organization youÂll be responsible for maintaining a high standard of customer experience and driving sustainable, long-term customer happiness. We are looking for someone that is effective, adaptable, flexible and analytical.
This role is available in office, hybrid working or fully remote in our EMEA locations
In This Role YouÂll Get To
 Manage approximately 10-12 members of the EMEA UK/I (Small Business) CSM Team
 Coordinate with recruiting and internal teams to recruit, hire, and train new... people
 Serve as a coach and a leader, helping to develop the skills of your team so they are able to achieve their metrics and career goals
 Maintain a high level of team engagement and motivation
 Display an ability to build confidence and trust in your direct reports
 Supporting and directing new and experienced CSMs in strategies to build lasting relationships with customers
 Be accountable for the health and retention of 1,500-2,000 EMEA customers
 Proactively identify areas for innovation and improvement within the CSM Team, and drive collaborative developments within our existing playbooks
 Manage day-to-day operations, goal setting, career development, performance management, and growth of team members
 Analyze customer and performance data to make informed decisions about operational and procedural changes
 Maximize efficiency in a constantly changing and growing environment where the process is fluid and creative and unique solutions are desired
We Are Looking For People Who Have
 Experience working in a people management role
 Fluency in English
 Experience recruiting, coaching, and developing team members
 Experience managing a customer success team is a distinct advantage
 Proven leadership ability to motivate, influence, develop and empower employees to achieve their best
 Experience working effectively with all levels of management
 Experience handling customer escalations
 Experience managing a revenue number and maintaining a forecast
 Self-motivated, entrepreneurial in nature, comfortable and experienced in change management
 Proven and consistent track record of executing against retention strategies and delivering target in excess of company expectations
 Excellent leadership, organizational and problem solving/decision making skills
 Ability to manage multiple projects while maintaining strict attention to details
 Ability to adapt quickly to new software and constantly changing business requirements
 Use data to analyze results and make data-driven decisions
 Ability to communicate effectively in small and large groups
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please donÂt hesitate to apply  weÂd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether youÂre a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, youÂll also attend other in-person events such as HubSpotÂs annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers needs at any stage of growth. WeÂre also building a company culture that empowers people to do their best work. If that sounds like something youÂd like to be part of, weÂd love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpotÂs use of your personal information Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now