Join Today: Executive Customer Relations Business Analyst
Role Snapshot:Location: RemoteStart Date: Immediate openings availableCompensation: a competitive salaryPosition: Executive Customer Relations Business AnalystCompany: Workwarp  This a Full Remote job, the offer is available from: United States, North Carolina (USA)
Essential Functions:
 Reviews customer cases, performs the research and analysis needed to develop recommended strategies for process improvement and efficiencies.
 Uses customer case data, observations, and reporting to get a clear picture of the customerÂs journey and ways to improve.
 Conducts research as well as interpret the results, translating their findings into easy to understand reports or presentations for leadership.
 Provides the leadership team insights with process or improvement strategies.
 Works closely with the ECR leadership to develop and implement strategies, based on their recommendations.
 Reviews customer cases, interprets the life cycle, provides root cause analysis and makes recommendations on improvements.
 Analyzes data for trends and patterns, developing actionable recommendations and reporting that are shared to key stakeholders.
Minimum Requirements:
 High School or GED
1-2 Years Contact Center Experience
2-3 Years Customer Service Experience
1-2 Years Experience in data analytics, performance reporting
Preferences:
 Demonstrated experience of data validation
 Experience with business intelligence and reporting tools
 Demonstrated ability to create analytic designs and perform quantitative analysis
 Experience in analytics implementation
 Proven skill level in Excel, such as pivot tables, power pivot, V-lookup and dynamic charts
 Proven skill level in PowerPoint
Pay Range: $49,700.00 - $82,800.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
LoweÂs is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
LoweÂs believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other LoweÂs employees; and adhering to and monitoring compliance and safety guidelines.
This offer from "Lowe's India" has been enriched by Jobgether.com and got a 75% flex score. Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now
Essential Functions:
 Reviews customer cases, performs the research and analysis needed to develop recommended strategies for process improvement and efficiencies.
 Uses customer case data, observations, and reporting to get a clear picture of the customerÂs journey and ways to improve.
 Conducts research as well as interpret the results, translating their findings into easy to understand reports or presentations for leadership.
 Provides the leadership team insights with process or improvement strategies.
 Works closely with the ECR leadership to develop and implement strategies, based on their recommendations.
 Reviews customer cases, interprets the life cycle, provides root cause analysis and makes recommendations on improvements.
 Analyzes data for trends and patterns, developing actionable recommendations and reporting that are shared to key stakeholders.
Minimum Requirements:
 High School or GED
1-2 Years Contact Center Experience
2-3 Years Customer Service Experience
1-2 Years Experience in data analytics, performance reporting
Preferences:
 Demonstrated experience of data validation
 Experience with business intelligence and reporting tools
 Demonstrated ability to create analytic designs and perform quantitative analysis
 Experience in analytics implementation
 Proven skill level in Excel, such as pivot tables, power pivot, V-lookup and dynamic charts
 Proven skill level in PowerPoint
Pay Range: $49,700.00 - $82,800.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
LoweÂs is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
LoweÂs believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other LoweÂs employees; and adhering to and monitoring compliance and safety guidelines.
This offer from "Lowe's India" has been enriched by Jobgether.com and got a 75% flex score. Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now